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Network Support Consultant

Nextrio LLC – Tucson, AZ

*This position is that unique opportunity youve been waiting for: a chance to grow and join a company with an outstanding reputation for client, employee, and community engagement.

Since 2002, Nextrio has delivered proven managed technology solutions and superior IT consulting services. Our client base ranges from small/mid-sized businesses to large enterprises throughout Southern Arizona. Picture yourself at Nextrio being a technology leader and innovative thinker. Enjoy a work environment where you are both supported and challenged by interesting people and interesting work.

We are currently seeking a full-time Network Support Consultant for our Tucson office.

Is this you?

  • Great with computers and polished with people?
  • Enjoy working with a team?
  • Ready to take your technical skills to the next level?
  • Excited to use the spiffiest gadgets, gizmos and practices available today?
  • Have a bit of an entrepreneurial spirit and inner drive?

Youre passionate about working in and around technology and youre looking for that fun, supportive environment where you can grow and succeed. Youre professional, curious and generous with your knowledge, because you truly care about your world class clients and your team members. And you thrive on the genuine appreciation and frequent recognition you receive for doing a great job!

Are you ready?

Youre engaging in a high touch, client facing position, playing a leadership role to plan, specify, deploy, support and maintain the IT infrastructure, systems and applications that run our clients businesses (Line of business apps, cloud resources, LANs, WANs, data centers, desktops and mobile devices). You will serve the best in class healthcare, finance, law firms, high-tech manufacturing/engineering operations, and non-profits who rely on technology to get business done.

You report to: Nextrio Engineering Manager.

You work closely with: Client executives/staff, Nextrio network architects/senior engineers, and technical account managers.

Your typical day:

Support & Technical Advice

  • Remotely support for business-grade networks with a variety of computers, servers, peripherals and software
  • Serve as a skilled resource in troubleshooting, problem-solving and analytical skills with a resolution-centric approach
  • Prepare customer, operations, and systems documentation according to pre-established standards
  • Follow-through on promises, take initiative and adapt to work both independently and on a team
  • Support and engage in our positive company culture

Training & Certification

  • Joint investment by you and the company in your personal and professional growth
  • Meeting with leading industry manufacturers and vendors for product demos, tech trainings
  • Paid prep materials and study time for company-sponsored certification tests

Leadership & Communications

  • Collaborate with service team members through tech & customer support challenges
  • Communicate with customer relationships as a personal, service oriented trusted advisor
  • Manage vendor relationships for our customers

What you bring to our team:

  • 2+ years of experience in a technology user support role
  • 2-year degree in CIS or MIS and 1+ year work experience in information technology, or equivalent work experience
  • Strongly encouraged: 2+ years of experience as a desktop administrator (Windows, Mac) in a 10+ user environment
  • Certification in Microsoft, VMware, Cisco, CompTIA A+, CompTIA Network+, CompTIA Security+ or similar industry training program
  • Strongly preferred: 1+ year experience with medical, dental, veterinary practice technology; familiarity with HIPAA and PCI compliance requirements

Why Nextrio?

Nextrio is proud to be a collaborative and supportive IT environment where great people do important and meaningful work for appreciative clients. Our workplace culture focuses on personal and professional growth and we demonstrate daily our commitment to Nextrios core values:

  • Investment in our employees
  • Passion for business and technology
  • Pursuit of success and accountability
  • Life balance and community investment
  • Trust, respect and straight talk
  • Creativity and inspiration
  • Caffeine!

Job parameters:

  • Full-time position, 8-5 core hours, flex time around those core hours; some overtime and weekend work will be required. We rotate on-call duties and value work-life balance.
  • Able to lift, carry and move 40 pounds of computer equipment
  • Complete benefits package, 401K retirement plan, paid time off and competitive hourly wage position.

To apply for this position, please submit your resume as well as a short PDF cover letter explaining two things: why youre amazing, and why youre the ideal candidate for this job.

Job Type: Full-time

Experience:

  • Technology Support: 2 years (Preferred)

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