Job Id : 535
Jobtitle : OCC Desktop Techs
Location : Washington, DC
Company Name : Apex Systems
Industry : Information Technology
Salary : $50,000 - $70,000 YEAR
Job type : Fulltime
Posted on: 2019-07-01
Required Skills : Other
Benefits : No benefits are available
Public Trust Requirement: candidates must be eligible to acquire/maintain a Treasury public trust clearance; this will require US citizenship, clean criminal background and credit
Candidate will be responsible for:
Providing troubleshooting, problem solving and on-site technical support for all levels of end users.
Providing technical support for hardware/software computer deployments and related issues where applicable.
Supporting the roll-outs of new client equipment such as PCs, laptops, as well as, printers and docking stations.
Analyzing, troubleshooting, and supporting additional aspects of an end user computer deployment to include missing non-standard software installs, mapping end user network drives, analyzing and providing support with end user data transfers.
Required Skill Set:
Windows 7 experience
Windows 10 experience
Ability to communicate well and clearly to all levels of end users
Manage all End User requests for the Washington DC office
Assist the Help Desk team with incidents and requests tickets from all offices
Meet call metrics and service levels goals assigned to the Help Desk Team
Meet ticket metrics and service levels goals assigned to the Help Desk Team
Maintain, manage, and troubleshoot computer systems for performance and security related issues
Provide frontline computer troubleshooting / problem resolution
Provide computer troubleshooting / problem resolution support to remote users
Provide assistance with audio video and conference room setup and support
Coordinate and/or the set-up of data services, as well as phone, computer, and printer installation
Coordinate the planning, implementation, and maintenance of all information technology products
Coordinate and/or execute the setup of network connectivity (LAN or WLAN)
Process system and file access requests
Perform administrative duties (ordering supplies, receiving of equipment, and performing inventories)
Assist in process and documentation improvements
First responder for IT services for the Washington DC office
Provide technology usage training to employees
Participates on a rotating on call coverage
Perform other duties as assigned
Associate’s degree or 2 years of college in IT related field
3-5 years of technical experience supporting hardware and software in multi-user networked environment
Must be personable, have a customer-friendly attitude and have the ability to work in a team environment
Strong knowledge of Microsoft Office client applications
Strong communication skills are required
An ability to prioritize and organize work effectively
An ability to work under pressure and tight deadlines
Excellent investigative and problem solving abilities
Must be self-motivated and able to work without supervision
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