Operations Manager

The Chefs\' Warehouse – Dallas, TX

JOB DESCRIPTION

Job Title: Operations Manager

FLSA Status: Exempt

Reports To: Regional VP

Location: Dallas, Texas

Drug Testing: Required

Non Compete Agreement: Required

Salary Structure: Base Salary

Background Checks: DMV, Credit, Criminal

Summary: The Operations Manager directs the efficient and cost-effective operation of our distribution centers or warehousing facilities in Dallas, Houston and San Antonio. Manages inbound activities related to the receipt and storage of goods, inventory management, and claims. Oversees outbound activities related to order-filling, stock replenishment, shipping. Responsible for budgeting, customer service, facility and equipment operation. Administers overall inventory management, productivity, accuracy, and loss prevention programs to ensure that customer requirements are met.

The Operations Manager reports to the Regional VP and handles locations in Houston, Dallas & San Antonio.

Responsibilities:

  • Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Play a significant role in long-term planning, including an initiative geared toward operational excellence.
  • Oversee overall financial management, planning, systems and controls.
  • Organize to service each business division while maintaining and improving overall operational and departmental efficiencies.
  • Interface cross-functionally at all levels within the divisions of the company, including communication with offshore/subsidiary management, external resources and concerns, such as freight forwarders, third party providers and governmental agencies.
  • Troubleshoot and provide solutions for issues of a moderate to complex scope.
  • Ensure proper compliance and adherence to all appropriate health and safety regulations and cleanliness requirements are followed both with regards for personal and inventory safety.
  • Participates on divisional management teams and provides direct support to the divisions
  • Directs the operations of the warehouse team to achieve objectives.
  • Effect necessary communication and motivation to staff. Monitors individual performance via observation and review of various productivity metrics. Counsels and disciplines as necessary.
  • Develop and maintain a productive work team via training and career development.
  • Consistently promote a strong corporate culture, quality and high performance work teams.
  • Promote continuous improvement including strategic reviews for the warehouse related functions utilizing quality process and participation in high performance and self-directed work teams.
  • Responsible for administrative functions such as budgeting, equipment and liaison to Customer Service.
  • Develop and ensure that established policies, rules and regulations and procedures are followed.
  • Develop visible procedure and key performance indicators to monitor quality and regular measurements to determine effectiveness of procedures implemented
  • Meet or exceed established goals relative to on-time delivery and shipping accuracy performance for customer shipments
  • Improve operational efficiencies to increase ability to process customer orders using both systems and physical improvements.
  • Meet with other department heads about sales, purchasing, production and record control, so the warehouse activities remain coordinated and running smoothly.
  • Keep stock control systems up to date and planning future capacity requirements.
  • May oversee short duration projects relating to transportation, logistics, export regulations, and related functions.
  • Provides warehouse safety leadership and is responsible for improved safety performance in the facility
  • Oversees warehousing activities to ensure processes and procedures are understood and followed; oversees warehouse compliance for inventory management, cycle counting, product handling, and other services as required.
  • Develops leadership team and provides daily oversight for all operational requirements for warehouse operational staff;
  • Drives costs savings with a focus on Visibility, Variability and Velocity
  • Provides proactive communications and solutions for distribution issues.
  • Coordinates warehousing execution for divisional strategies; develop specific warehousing requirements based on strategic plans and customer expectations; designs the appropriate warehousing solution that incorporates logistics best practices.
  • Provides direction for systems improvements and changes to operational requirements
  • Disbursement of checks for agency expenses.
  • Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
  • Excellent interpersonal skills and a collaborative management style.
  • Budget development and oversight experience
  • A demonstrated commitment to high professional ethical standards and a diverse workplace
  • Excellent people manager, open to direction and
  • Collaborative work style and commitment to get the job done
  • Ability to challenge and debate issues of importance to the organization.
  • Ability to look at situations from several points of view
  • Persuasive with details and facts
  • Delegate responsibilities effectively
  • Education/Experience:

    Bachelors Degree in Business or related field. A minimum of 8 years of experience in the development of warehouse operating processes and systems. A minimum of 5 years of experience in food distribution. Experience working in a high growth business.

    Language Ability:

    Bilingual in English/Spanish. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.

    Math Ability:

    Basic math skills with addition, subtraction and multiplication. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

    Reasoning Ability:

    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

    Computer Skills:

    To perform this job successfully, an individual should Advance level of expertise with Microsoft Word and Excel. Must be able to operate common office machines.

    Certificates and Licenses:

    No certifications needed

    Supervisory Responsibilities:

    Directly supervises five or more employees. Carries out supervisory responsibilities in accordance with the organization s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.

    Job Type: Full-time

    Experience:

  • Transportation Management: 1 year (Preferred)
  • Operations Management: 3 years (Preferred)
  • Warehouse Management: 1 year (Preferred)
  • Food Warehouse: 1 year (Preferred)
  • Education:

  • Bachelor s (Preferred)
  • This job posting is no longer available on OPTnation.
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