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Operations Specialist - Cisco Smartnet

MAIN - SHI International Corp. – Somerset, NJ

This position will be focused on supporting SHIs Cisco business and working closely with sales to support and grow Smartnet business. The ideal candidate will have strong communication and organizational skills and be comfortable speaking with Account Executives, customers, and sales support colleagues. This position is best suited for someone who is organized and capable of working efficiently on their own without supervision and within a team.
The Cisco SMARTnet Specialist will be a resource for SHI s sales force and be one of the primary SHI contacts for Cisco SMARTnet. This position will be required to report to the SHI Somerset, NJ office location.

Responsibilities/Job Function

Include but not limited to:

  • Act as a contact for SHIs Enterprise and Corporate Cisco SMARTnet quote requests
  • Create SMARTnet quotes in Ciscos quoting tool
  • Act as a contact for questions from the sales force
  • Connect with Cisco and distribution as applicable
  • Be a liaison between Cisco, SHI, and distribution
  • Assist in closing and boosting business with SHI sales representatives
  • Work in a team environment to meet SLAs

Qualifications/Minimum Skills Required

  • Superior organizational and time management skills
  • Analytic approach, strong problem-solving and critical thinking skills
  • Ability to work independently as well as in a team environment
  • Proactive, driven, and positive work attitude
  • Excellent communication and presentation skills
  • Strong Excel knowledge
  • Customer service skills and ability to speak over the phone
  • 4 year completed college degree

Preferred Skills:

  • Experience in customer service or sales support

About SHI

Innovative Solutions. World Class Support.

Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million software-only regional reseller into a $10 billion global provider of information technology products and services.

From software and hardware procurement to deployment planning, configuration, data center optimization, IT asset management and cloud computing, SHI offers custom IT solutions for every aspect of your environment.

Privately-held and under the guidance of our current ownership since 1989, SHI has experienced tremendous growth in size and scope through neither merger nor acquisition. Our organic growth and two decades of stability are a direct result of backing a highly-skilled and tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals.
Headquartered in Somerset, NJ, SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHIs goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day.

What SHI Can Offer:

  • World Class Facility includes on site gyms, restaurants and community events
  • Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy
  • Work in an up-beat, creative, and fun environment
  • Benefits, include medical, vision, dental, 401K, and flexible spending

Equal Employment Opportunity M/F/Disability/Protected Veteran Status

Job Type: Full-time


  • customer service: 1 year (Preferred)
  • sales support: 1 year (Preferred)


  • Bachelor s (Required)

Work authorization:

  • United States (Required)

Additional Compensation:

  • Bonuses

Work Location:

  • One location

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Education assistance or tuition reimbursement
  • Employee discounts

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