Patient Account Representative -Self-pay

HealthDrive – Wellesley, MA

Overview We are seeking a highly professional and organized Patient Account Representative with outstanding customer service and communication skills. The Patient Account Representative is responsible for collection / resolution of outstanding Self Pay Accounts Receivable balances for services rendered to patients. HealthDrive delivers on-site dentistry, optometry, podiatry and audiology to residents in long-term care, skilled nursing and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence. Responsibilities

  • Reduce outstanding Self Pay Accounts Receivable balances through focused daily efforts to increase cash collections and reduce bad debt
  • Make daily calls to patients/financial responsible parties to follow-up on unpaid Self Pay invoices
  • Obtain updated demographic and/or insurance information and verify new insurance coverage on insurance websites prior to rebilling charges
  • Accurately and clearly document all interactions with patient, responsible party, nursing home business staff or insurance representative on the patient account in the billing system
  • Evaluate and respond to written billing inquiries from the patient or their representative in order to resolve billing issues
  • Meet or exceed daily collection call production goals
  • Assists with various other duties and/or projects as needed
  • Qualifications
  • High school diploma required; Associate’s degree preferred
  • 1-3 years in a medical or physician office setting
  • Prefer candidates with experience in healthcare billing, collections or eligibility/insurance verification
  • Skills/Competencies

  • Knowledge of Medicare, Medicaid and other third party insurance billing practices and regulations
  • Ability to read and understand insurance EOB’s (Explanation of benefits)
  • Working knowledge of medical terminology, CPT and ICD10 codes
  • Excellent interpersonal and communication skills, outgoing personality with a professional demeanor and positive attitude
  • Commitment to excellence and high quality standards and providing highest quality service to customers
  • Strong time management and organizational skills with ability to effectively multitask and meet deadlines
  • Excellent attention to detail with exceptional follow-up, problem-solving and analytical skills
  • Exhibit courteous, compassionate and respectful treatment of internal and external customers.
  • Demonstrates flexibility in adapting to changing situations
  • Self-motivated, quick learner who works well independently and in a team setting with minimal direct supervision
  • Strong work ethic with exemplary attendance record
  • Knowledge of HIPAA regulations and patient privacy rules
  • Strong computer skills, proficiency with Excel, Outlook and Word and Medical Billing Software
  • Full medical and dental benefits are offered for this position including 401k, life insurance, short and long term disability, flexible spending account and 15 days of paid time off within first year of employment. AAE/EOE

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