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Patient Relations Specialist (Non-RN) - Patient Experience Services, Part Time, Days, 8 Hours

Mission Hospital Regional Medical Center – Mission Viejo, CA

Mission Hospital has been serving the community for over 40 years and continues its commitment to providing our community members with the highest-quality and advanced care with compassion, dignity and respect. We believe health care is a partnership between our patients, their family and our care team. Mission Hospital provides a comprehensive range of patient care services and is continually elevating the standards of clinical care through our many Centers of Excellence.


JOB SUMMARY:

The Patient Relations Specialist collaborates with caregivers and hospital departments to provide a service-centered experience for patients and families. The Patient Relations Specialist serves within the department of Patient Experience, Human Resources. The representative role provides support and is accountable for the operational implementation of the ministry-wide Patient Experience goals, initiatives, and programs; ensuring regulatory compliance with Centers for Medicare and Medicaid Services, Title XXII, and The Joint Commission. This individual is specialized to act as a liaison to facilitate communication and support all those involved in the patients care to assist in the process of resolution of patient complaints and assistance in empathetic, non-judgmental, supportive listening to advocate the patients concerns, needs and rights. The Patient Relations Specialist will provide leadership and direct involvement as a liaison to service our patients, families and visitors to reduce the risk of formal grievances and safety risk events while providing service recovery and patient and family centered care resources. The Patient Relations Specialist ensures that professional standards are in accordance with the organizational philosophy of the Sisters of St. Joseph of Orange; including the mission, vision, and core values.


Interdisciplinary and interdepartmental collaboration and partnerships will be promoted through this role in interfacing with every department within the ministry. The Patient Relations Specialist collaborates closely with the Manager of Patient Experience and the Director of Patient Experience/Organizational Effectiveness to ensure continuous representation of our Culture of Service Excellence at Mission Hospital.


MINIMUM QUALIFICATIONS:

Education:

  • High School Diploma or GED and two (2) years of Acute Care Experience, Patient Experience, or Customer Service Experience OR
  • Bachelors degree and one (1) year of Acute Care Experience, Patient Experience, or Customer Service Experience.


License/Certification:

  • American Heart Association Basic Life Support (BLS) CPR, as of Hire Date.

PREFERRED QUALIFICATIONS:

Experience:

  • Quality Risk Event Incident Reporting System
  • Electronic Medical Record System
  • Bachelors degree in health care related field


WHY CHOOSE US?


In addition to being Magnet Recognized and awarded Top Work Places, Mission Hospital offers generous medical, dental, and vision premiums for caregivers and their eligible dependents.


Professional Advancement:

Individual career development plans, ongoing education, tuition reimbursement, motivating managers


Health:

Medical Blue Shield HMO and HRA/HSA plans, Dental - Delta Care DHMO and Delta Dental PPO plans, and Employee Assistance Program.


Wellness:

Retirement 401(K), Paid-Time Off - Based on employment status of FT, PT, PD and years of service, Employee Life insurance with optional family coverage, Flexible Spending Accounts, optional Pre-Paid Legal Plan

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