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PATIENT REPRESENTATIVE

Methodist Health System – Richardson, TX

METH RICHARDSON MEDICAL GROUP METHODIST MEDICAL GROUP Richardson, TX, 75080 Full-time Day 8:00

Req # 20050276

JOB SUMMARY: GREETS, INSTRUCTS AND SCHEDULES PATIENTS, REGISTERS PATIENTS INTO THE COMPUTER SYSTEM, AND DETERMINES THEIR INSURANCE BENEFITS. SERVES AS A LIAISON BETWEEN PATIENT AND CLINICAL SUPPORT STAFF.


DUTIES AND RESPONSIBILITIES (THIS LIST MAY NOT INCLUDE ALL OF THE DUTIES ASSIGNED.)

1. Maintains strictest confidentiality.


2. Greets patients in a prompt, courteous and helpful manner.


3. Checks-in patients, verifies and updates demographic and insurance information to the medical record. Assists patients with ambulatory difficulties. Follows office scheduling policies. Collects payments and enters charges into computer system.


4. Registers new patients into computer system and verifies all patients addresses, telephone numbers and insurance information.


5. Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. Proficiency with medical office technology systems.


6. Maintains work area and reception area in neat and orderly manner.


7. Advises Office Manager of problems and concerns in the Front Office and helps in problem solving.


8. Attends educational and staff meetings as scheduled.


9. Determine and input daily balance of charges and receipts as assigned by the Office Manager.


  • Follows established policies and procedures; adheres to OSHA Regulations.
  • Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
  • Must be able to support the clinic efficiency and cohesion.

PERFORMANCE REQUIREMENTS


KNOWLEDGE, SKILLS, AND ABILITIES


Knowledge of front office procedures and medical terminology. Excellent grammar and spelling skills. Knowledge in operation of medical office technology systems. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees, and the public.


EDUCATION


High school education or equivalent


EXPERIENCE AND SKILLS


1. Strong communication skills with consistent incorporation of judgement and discretion.

2. Working knowledge of medical terminology and coding.

  • Previous two years in a front office using medical management software.

4. Typing or data entry at 40 wpm.


TYPICAL PHYSICAL DEMANDS


Frequent mobility and/or sitting required for extended periods of time. Some bending and stooping required. Requires occasional lifting up to 50 pounds of boxes of paper. Requires manual dexterity to operate office technology. Requires eyesight correctable to 20/20 to read numbers, policies, and computer terminals. Requires hearing within normal range for telephone use.

TYPICAL WORKING CONDITIONS


Work is performed in an office environment and requires both desk and counter work. Frequent contact with employees and outside agencies. Continual patient contact may involve dealing with angry and upset people.

Who We Are

Where you Will Shine

Methodist Health System believes its greatest asset is the team members in our organization that values and encourages diversity and inclusion in all aspects of our organization. These are our guiding principles:

Mission

To improve and save lives through compassionate quality health care.

Vision for the Future

To be the trusted provider of integrated quality health care in North Texas.

Core Values

Methodist Health System core values reflect our historic commitment to Christian concepts of life and learning:

Servant Heart - compassionately putting others first

Hospitality - offering a welcoming and caring environment

Innovation - courageous creativity and commitment to quality

Noble - unwavering honesty and integrity

Enthusiasm - celebration of individual and team accomplishment

Skillful - dedicated to learning and excellence

Where you are Valued

We know that employees who are happy, healthy, and fulfilled take better care of patients. We also know that caring for our employees as individuals makes us a better organization. Our benefits include:

  • Medical plan choices
  • Pharmacy coverage
  • Dental and vision plans
  • AD&D insurance
  • Employee assistance program
  • Flexible spending account
  • Paid time off
  • Extended illness benefits
  • Wellness program
  • Weight management, tobacco cessation, and prenatal programs
  • Basic and volunteer life insurance
  • Short-term and long-term disability
  • Retirement plans with matched contributions
  • Leave of absence
  • Tuition Reimbursement
  • Adoption Assistance
  • Employee Discounts
  • And More.

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