Vela is an independent global leader in high performance trading and market data technology. We provide the breadth of coverage and depth of expertise demanded by todays multi-asset, multi-region electronic trading environment.
Our clients benefit from white-glove global customer support and professional services from an experienced team comprised of seasoned financial services industry experts and cutting-edge technologists. We have a proven track record of powering big banks, small trading shops, financial information firms, trading venues and everything in between.
Our products empower clients to focus on their core business strengths, leveraging their trading infrastructure by relying on our technology, expertise and experience. For more information, please visit us at tradevela.com.
The Vela DMA Platform as a Service (PaaS) product is a global, high performance, distributed service providing Market data, Order Execution and Risk Management to participants of the financial markets. It operates 24 hours a day with clients and operations distributed globally. Being part of Velas PaaS team, you will work closely with the engineering, pre-sales engineering, product and support teams focusing on product delivery and maintenance of the high standards expected by our customers.
As a Platform Technical Operations Engineer you will part of the team responsible for proactively managing, maintaining and improving this flagship product. This includes the on-boarding of new clients, managing product improvement projects by coordinating with other stakeholder groups as well as providing third line product expertise to the client support team.
In addition, daily duties will include oversight of the day to day operations teams, bringing coordination and control at a product level ensuring that the platform operates within defined SLOs and with an acceptable level of risk.
You will be responsible for not only design and implementing technical solutions but also identifying and quantifying areas of improvements and presenting these for inclusion to the product improvement road map.
Provide third level, in depth product expertise on the PaaS and FrontRunner products as well as exchange traded derivatives subject matter.
Gather and understand the business and technical requirements of our prospects and deliver a solution.
Work closely with the Sales Engineering team to ensure that customer projects are well defined, designed in accordance with platform capabilities and solutions are reusable.
Assist with new client on-boarding providing technical and business support.
Work closely with the Product and Account Management teams on existing and new product development by offering technical guidance, and in order to deliver an optimal overall end-user experience.
Coordinate between internal service provider team to deliver new clients, products and services.
Practice sustainable incident response and blameless post-mortems
Proactively manage own tasks and projects to agreed deadlines
Support services before they go live through activities such as system design consulting, developing supporting utilities and systems, capacity planning and launch reviews.
Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
Knowledge, Skills & Experience Required
3+ years of service delivery support, preferably in the listed derivatives market.
Previous experience working within a data/software vendor, exchange or trading firm.
Industry knowledge and understanding of financial markets and related terminology.
Excellent communication skills with the ability to convey technical concepts to audiences of various levels.
Excellent written and verbal communication, and strong presentation skills.
High proficiency with Microsoft PowerPoint, Word and Excel.
Bachelors degree or equivalent experience.
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