Plumbing Service Manager

MSP Plumbing Heating Air – Saint Paul, MN

Company Overview:

MSP Plumbing Heating & Air is an entrepreneurial, forward-thinking and technology driven home service business located in the Grand Avenue District of beautiful St. Paul.

We are proud of our history but even more excited for our future. Every member of our team works hard, trains passionately and constantly looks for ways to improve themselves and the Company.

We pride ourselves on a culture of collaboration that ensures each team member is valued and empowered to excel as an integral part of our team. Together, we are committed to providing unmatched comfort for our customers through the professional results that our reputation has been built upon.

Check it out for yourself, visit the MSP YouTube Channel

Job Overview:

We re looking for an exceptional Plumbing service manager to lead our team of talented technicians.

As a service manager, you will work as part of a dynamic and passionate team to maximize capacity, efficiency and profitability. You will manage staff and exceed customer expectations by accomplishing the highest quality service calls, every time.

By working closely with dispatch, you will match the right technician to every job, helping achieve the company s financial goals.

The position will be based in our St. Paul office

Responsibilities:

  • Integrate sales strategies across other departments to drive profitable results.
  • Show technicians how to establish customer rapport to sell the right products and services.
  • Understand sales criteria and hold your team accountable for exceeding revenue goals.
  • Work alongside customer service and dispatch to ensure overall success of the business.
  • Monitor performance of field technicians and advise them on how to improve.
  • Manage team schedule to meet ongoing customer demand and seasonal spikes.
  • Make sure incentive programs are equitable and properly documented.
  • Review and approve invoices, time cards, curbside feedback and option sheets.
  • Serve as a technical back-up for field technicians when necessary.

Requirements:

  • Proven track record in service, and management.
  • Ability to inspire and lead others to attain company goals.
  • Good presentation skills; able to convey confident and decisive messages.
  • Multi-tasker who enjoys working in the field with diverse teams on varied projects.
  • Detail oriented and highly organized with exceptional follow-through abilities.
  • Top performer who can instill pride of workmanship in self and others.
  • Passionate about MSP Plumbing Heating Air and loves the brand.
  • High integrity with advanced social skills and ability to make solid connections.
  • Strong desires to motivate technicians to be better tomorrow than they are today.
  • IT competent, previous experience with Microsoft Office and the latest sales applications.
  • Outgoing personality that blends well with a fast-paced, goal-driven environment.
  • Technical aptitude with knowledge of local codes and ability to make on-the-job applications.
  • Highly motivated, self-starter who s flexible and has a great attitude on life.

We offer great pay and INCREDIBLE benefits. Minneapolis St. Paul Plumbing Heating Air employees receive:

  • 100% Medical paid premiums for employee and 50% of the premium for dependents
  • 100% Dental paid premiums for employee
  • Vision Insurance
  • Life Insurance, Short-Term Disability, Long Term Disability for you at NO COST!
  • 401K with Profit Sharing
  • Drive a company van home that is less than 1 year old
  • Company provided phone and tablet
  • Company provided uniforms

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