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Process Design Consultant I - SIM Change & Executive Oversight

Bank of America – Charlotte, NC

Job Description:

Responsible for medium - large projects for an operations department, product or business unit. Provides consulting expertise to line managers on productivity issues, analyzes market and operational impact in the business brought about by the project parameters. Researches and documents organizational reviews, workflow analysis, management and staff analysis. Develops project plans including estimates of cost and resources required. Defines project scope to others outside of operations that may become involved in or impacted by the project. Requires a thorough knowledge of the operations area

Responsibilities:

  • Create clear, coherent and rigorous approach to lead working team from problem identification to solution design by applying value-based and human centered methods such as Design Thinking, Business Process Design and Six Sigma
  • Provide solutions to complex business and business operation problems where the situation analysis requires an in-depth understanding of key operational levers
  • Interacts with senior leaders, Horizontal Process Champions (HPC) to architect and influence operational design
  • Communicates and negotiates vertically and horizontally to align design objectives
  • Assists/facilitates and develops workshop and co-creation sessions with HPC and extended teams
  • Use process engineering, design thinking, agile approaches to enable HPC to produce recommended solutions
  • Structure innovative and creative approaches to brainstorm ideas and design solutions
  • Excellent project management skills, including ability to prioritize work and meet deadlines
  • Applies strong business judgment and ability to deal with unstructured problems and drive optimal business outcomes
  • Collect and analyze detailed process cost information to be utilized for both operational performance evaluation and return estimates for improvement investments

Required Skills:

  • 7+ plus years in one or more of the following areas: Industrial Engineering, business process design, operations modeling, business / operational / organizational / technology strategy formulation, product development experience
  • Excellent written & verbal communications
  • Proven experience in the domain of consulting/advisory is an advantage
  • Proven experience applying IE fundamentals in Financial Services is an advantage
  • Experience in analysis of information and data
  • Logical and systematic approach to solving unstructured problems
  • Proven facilitation and meeting management skills

Desired Skills:

  • Experience with complex project/program management
  • Experience with business or technology strategy development
  • Strong experience with business and technology operational process definition and optimization
  • Design Thinking and Agile methodology, Lean familiarity
  • Proven ability to clearly articulate complex issues and findings to key stakeholders
  • Practical IE background in traditional manufacturing and financial services is desirable

Shift:

1st shift (United States of America)

Hours Per Week:

40

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