Supply Chain Process Owner, Quality & Compliance

Ulta Beauty – Bolingbrook, IL


Ulta Beauty is the largest specialty beauty retailer in the United States and the place for the true beauty enthusiast who gets butterflies as she shops for beauty and experiments throughout our store. We are the only one to provide our guests prestige, mass and salon products and services under one roof All Things Beauty, All in One Place. We put our guests at the center of all we do, committing to offer her unrivaled ways to be beautiful in an environment that provides the thrill of exploration and delight of discovery.


The Supply Chain Process Owner is responsible for being a subject matter expert for specific operational departments across our distribution network. This role will provide distribution operational subject matter expertise for strategic initiatives across all functional areas for ULTA. This role will partner with internal stakeholders and enterprise leaders (Managers, Directors, and VPs) to optimize product flow across our distribution centers and will be responsible for leading the implementation of any changes. The Supply Chain Process Owner will provide guidance and leadership to both the steady state distribution teams and corporate strategic Logistics teams. The Supply Chain Process Owner will set the strategy for distribution field-based leadership and lead the deployment of new capabilities within the Ulta Supply Chain. This role will manage several cross functional relationships within ULTA such as Inventory, Merchandising, Information Technology, Finance, and additional teams from Supply Chain to ensure that the distribution operations are effectively functioning throughout the network.


  • Partner strategically with enterprise leaders (Managers, Directors, VPs) to define and plan various business applications such as: enterprise strategic initiatives, product flow optimization, best practice process improvement, transitional product strategies, process automation, and business continuation
  • Develop and train process implementation and documentation support for all distribution/supply chain-related projects which includes: supporting and or creating project plans and timelines, setting up and executing onsite & offsite project investigation, and providing status reporting
  • Develop cost analysis, design considerations, and implementation timelines for projects
  • Collaborate with cross functional enterprise leaders (Supervisors, Managers, Directors, VPs) to provide consolidated reporting and performance metrics
  • Provide Distribution Leadership operational support including day-to-day support, operational and leadership training, and capacity planning
  • Work as a liaison among stakeholders to elicit, analyze, communicate and validate requirements for changes to distribution operations or product flow
  • Create and manage the implementation of any changes through effective stakeholder and change management
  • Provides significant leadership and direction for the portfolio of projects within the strategic initiatives the individual is assigned
  • Lead and identify common issues, constraints and risks across portfolio projects through the application of lean principles
  • Collaborate with enterprise leadership (Manager, Director, VPs) on: Inventory Management/Planning, Merchandising, and Industrial Engineering to create weekly status reporting, and prevent resource conflicts between multiple projects
  • Provide User Acceptance Testing (UAT) and Operational Readiness Testing (ORT) support for all new IT logistics initiatives
  • Plan and manage project execution, ensuring that development projects are delivered on time, on budget, and consistent with specifications
  • Support enterprise leaders through multiple projects across multiple sites, assign work, monitor workload, and appraise performances
  • Manage, measure, monitor, and mitigate risks to various projects, budgets, and timelines
  • Collect and report metrics to monitor and optimize project performance by leading weekly distribution leadership meetings
  • Provide the enterprise detailed guidance & leadership communication in the event of distribution center outages along with contingency plans
  • Mentor, teach & develop enterprise leaders to improve their understanding and skill, and ensure they are familiar with policies, business processes, and work flow


  • Manage key SOX controls for DCs including Compliance Counts, Location Governance, STAT counts, and RTVs
  • Improve Shrink results and QA related Operational Excellence through implementing and/or maintaining approved process improvement initiatives and through reporting of results. These include, but are not limited to, a focus on Store Charge Backs, Dashboards, Retail Carton Audits, and BP assessments
  • Establish performance objectives for Quality Audit (QA) Process Owners; assign work, monitor workload, appraise performance
  • Drive department performance and manage expense within budget limits
  • Assure QA department policies, procedures, systems are common to all sites, and consistently executed
  • Create, publish, and manage to department KPIs
  • Monitor adherence to SOX requirements, and audit best practices
  • Other duties as assigned

  • Bachelors degree required
  • 2-5 years relevant work experience, or equivalent combination of work and education experience
  • Proven success in leading people, process improvement, and multiple projects/multiple presentation deadlines at one time
  • Strong working knowledge in SAP, Manhattan, Word, Excel, Access, and Power-Point
  • Ability to speak, present, work, and influence decisions to large and diverse audiences at various levels
  • Experience working with multi-location teams including leading managers of people
  • Must be a self-starter and be able to successfully develop and execute against departmental goals with minimal guidance
  • Good understanding of warehousing and physical distribution concepts.
  • Ability to work long hours and weekends as dictated by business needs.
  • Ability to travel as required


  • Typical office environment 60%
  • Typical DC work environment 40%
  • Travel 25%/year
  • Ability to walk and stand while observing for extended period
  • #LI-BK2

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