Production Management Senior Analyst

MetLife – Cary, NC

Job Location: United States : North Carolina : Cary

Role Value Proposition:
The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, and project managers with the freedom to create innovative solutions to address core business challenges within MetLife. With a technology hub in the Research Triangle area (Cary, North Carolina) devoted to delivering customer-centric world-class service, were excited to find highly skilled talent to join the MetLife GTO family.

The Application Maintenance and Support Application Root Cause and Remediation team focuses on improving system stability and quality by eliminating chronic and repeat incidents; minimizing their impacts on production systems through effective root cause investigation. The Production Management Consultant is a hands-on software development / lead role responsible for day-to-day activities including the investigation and resolution of problems, analyzing team performance metrics, building relationships and guiding a team to its fullest potential using agile practices, such as Scrum and Kanban.

Key Responsibilities:

  • Work with product owners and technology teams to align priorities and collaborate on a daily basis
  • Manage transparent and trusted communication of problems tickets with stakeholders
  • Monitor team performance and effectiveness
  • Perform/approve/validate Root Cause Analysis (RCA)
  • Perform/approve/validate data updates, break-fix coding and/or scripting
  • Perform code reviews
  • Maintain coding and security standards
  • Proactively learn products and code base
  • Facilitate daily standups
  • Protect the team from uncontrolled injection of work
  • Promote continuous improvement to maximize productivity
  • Advise team on operational values, practices and processes
  • Provide business and technical expertise through team brainstorming to address challenges and develop solutions
  • Essential Business Experience and Technical Skills:
  • Bachelors degree in Computer Science, Information Systems, or related field
  • 3-5+ years of related IT experience
  • 3-5+ years programming in J2EE, Java, JSP, SOAP, Web Services, Java Script, HTML, and XML
  • 3-5+ years with SQL on relational DBs such as Oracle and IBM UDB
  • Strong verbal and communication skills
  • Strong analytic and trouble shooting skills
  • Ability to lead and influence others
  • Preferred:
  • ASE, CSM or SSM certified
  • Experience in production support, application development, infrastructure or technology operations
  • At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.

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