Job Location: United States : North Carolina : Cary
Role Value Proposition:
The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, and project managers with the freedom to create innovative solutions to address core business challenges within MetLife. With a technology hub in the Research Triangle area (Cary, North Carolina) devoted to delivering customer-centric world-class service, were excited to find highly skilled talent to join the MetLife GTO family.
The Application Maintenance and Support Application Root Cause and Remediation team focuses on improving system stability and quality by eliminating chronic and repeat incidents; minimizing their impacts on production systems through effective root cause investigation. The Production Management Consultant is a hands-on software development / lead role responsible for day-to-day activities including the investigation and resolution of problems, analyzing team performance metrics, building relationships and guiding a team to its fullest potential using agile practices, such as Scrum and Kanban.
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