Production Support Admin - 3rd Shift

Milwaukee Electric Tool Corporation – Olive Branch, MS

Job Summary:

Reporting to the Supervisor, Production Support, this role is responsible for providing world class IT support for Milwaukee Tool Distribution or Manufacturing centers in Mississippi. Candidate must demonstrate keen business acumen as well as possess a high level of emotional intelligence and have a passion for support.


Duties and Responsibilities

  • Provide world class incident management at the tier one and two levels
  • Serve as the escalation point for Tier 1 Support (I.E. IT Service Desk) when onsite assistance is required.
  • Must be able to work under pressure to ensure tactical and strategic initiatives are accomplished in a timely manner.
  • Based on aligned business priorities, focus on continuous improvement and provide world class customer service and support.
  • Perform basic Active Directory functions including account creation, group modification, password resets.
  • Comply with established change management procedures and work collaboratively with the IT team to ensure a robust, stable computing environment.
  • Support Enterprise technologies such as High Jump WMS and Dynamics AX ERP at the client level.
  • Understanding of and ability to support Apple iOS, Windows 7 & 10 and Microsoft Server 2008 and 2012.
  • PC Deployment/Imaging
  • Ability to travel to other Milwaukee Tool locations on occasion.
  • Manage local vendor relationships for network, telecommunications, and AV support.
  • Log all support actives in ITSM system.
  • Work with Systems or Client Engineering in order to proactively make technology recommendations and changes based on data-driven analysis.
  • Foundational knowledge of manufacturing, distribution, and business operations.
  • Other duties as assigned
  • Education and Experience Requirements

  • Outstanding written and verbal communication and documentation skills, with service-oriented mindset
  • Demonstrated ability to multi-task and manage competing priorities
  • A passion for customer service
  • Minimum 3 years of Help Desk or Similar IT role
  • All Jobs in Olive Branch, MS

    • Production Support Admin - 3rd Shift

      Milwaukee Electric Tool Corporation Olive Branch, MS

      View Job
    • Senior Paralegal/Case Manager

      Reaves Law Firm Memphis, TN

      View Job
    • Assistant Teacher

      Cornerstone Learning Center Olive Branch, MS

      View Job
    • Customer Service Rep./Tele-Marketer (Insurance)

      ALLSTATE INSURANCE- STEVENSON INSURANCE GROUP Olive Branch, MS

      View Job
    • Medical Administrative Specialist I- Dentistry

      The University of Tennessee Health Science Center Memphis, TN

      View Job
    • .Seasonal Garden Center Merchandiser

      Costa Farms Olive Branch, MS

      View Job
    • Library Associate 2

      Library Systems & Services Llc Germantown, TN

      View Job
    • Account Clerk II - Payroll

      Southwest Tennessee Community College Memphis, TN

      View Job
    • Clinical Trial Assistant II

      Noha Memphis, TN

      View Job
    • Associate Sterile Processing Technician

      NuVasive Memphis, TN

      View Job
    • ER Veterinary Receptionist - Horn Lake Animal Hospital

      Southern Veterinary Partners Horn Lake, MS

      View Job

    Featured Articles

    What are the alternatives after your H-1B visa gets rejected or denied?

    14 April 2017

    Every upcoming Fiscal year, there are large numbers of petitions which are submitted to the United States Citizenship and Immigration Services (U.S.C.I.S) for H-1B visas. Every year, there is limit to the number of applications which can be filed. Only a fixed number

    read more..

    Difference between F1 and M1 Visa

    24 January 2018

    There are two types of visa to study in the United States: F and M visas. F1 visa and M1 visa are the two categories of non-immigrant visas that are used by international students to study in the US. International students who come to the US to pursue full time academics

    read more..

    President Trump’s “Merit-Based Immigration” System for H-1B and L-1 Visas could benefit Indians

    03 March 2017

    After taking the strong step on the ban of travel to the US by citizens from seven Muslim countries as an executive order; now Mr. Trump softens stand on immigration. US President Donald Trump called for a “merit-based i

    read more..

    Applying For OPT To H1B Extension !!! Is This the Right Time?

    25 September 2015

    Optional Practical Training is the official work permit granted to international students who enter United States of America with the intention of pursuing further graduation. They are allowed to work for a certain limit of time period; the students can extend this wo

    read more..

    Thanks For Your Feedback

    Attach A Resume First