Professional Services Project Manager - ITSM

Cherwell Software – Seattle, WA

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services.Cherwell s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. Friction makes work slow and frustratingCherwell helps organizations achieve meaningful and measurable digital service transformation, faster. We are looking for a PROFESSIONAL SERVICES PROJECT MANAGER - ITSM to join our Professional Services team - remote location. Can be located in any city with a major airport. Who Will Love This Job----------------------

  • A planner: You accurately scope out the length and difficulty of tasks and projects. You set objectives and goals and break down work into process steps in order to reach your goals. You have experience developing schedules and task/people assignments, and you can anticipate for and adjust for problems and roadblocks. At the end of a project, you measure performance against goals and evaluate results.
  • A learner: You learn quickly and maintain a diverse workload in a fast-paced environment
  • A self-starter: You own your projects and carry them out with limited direction. You know how to prioritize the criticality of both user and needs. Using your expertise, you conduct triage of incidents and/or service requests and escalate as appropriate.
  • Someone who perseveres: You pursue everything with energy, drive, and a need to finish projects successfully. You seldom give up before finishing, especially in the face of resistance or setbacks.
  • What You ll Do--------------
  • Own and manage small to medium sized projects to ensure that they stay on-course, schedule is followed, and budget is met.
  • Operate within budget for all project and ensure all parties involved are adhering to financial limits or have clear communication and documentation of any budgetary impacting change efforts
  • Start up, run and manage multiple software projects through to successful delivery and project close
  • Plan effectively to deliver tasks to time and budget
  • Provide reporting to the business of the status of each project
  • Manage and maintain standard project documentation to enable accurate and up to date reporting and timely visibility of risk or escalation
  • Ensure accurate time recording is completed by resources allocated to projects to enable accurate billing and reporting
  • Provide a high level of customer service and relationship management, through adoption of the Cherwell values
  • Attends or conducts weekly project status meetings
  • Updates schedules/forecasts; manages costs
  • Problem-solving may be necessary when projects are not going as planned, be strategic and holistic in approach to satisfying a customer and meeting the company s business objectives.
  • Work in a fast paced and frequently changing industry and keep up with responsibilities
  • Typically work in remote office, but may occasionally visit customer sites
  • What You Should Have--------------------
  • 4+ years experience in full-cycle software project management
  • 4+ years of project budget/finance/analysis
  • 2+ years as a project manager/coordinator in CRM software
  • 1+ years in Waterfall environment
  • Expertise in handling all aspects of small to medium software projects
  • Must be able to manage to cost, schedule and performance
  • Knowledge of best practices in project management; PMBOK (Project Management Body of Knowledge) or PRINCE2
  • Able to manage high volume in a fast-paced, dynamic technical environment
  • Excellent verbal and written communication skills with a variety of audiences from technical to senior managers
  • Stellar organizational and time management skills
  • Top notch Microsoft Office skills
  • Willing and able to travel up to 20% to customer sites
  • Nice to Have------------
  • Cherwell or other ITSM product knowledge
  • Agile/Scrum certification and/or experience
  • PMP or PRINCE2 certification
  • 2+ years experience in software implementations
  • Familiarity with ITIL processes
  • Bachelor s degree
  • Why Cherwell?-------------
  • You like working with intelligent and driven colleagues
  • You enjoy bringing order from chaos
  • You are constantly challenging yourself to bring positive impact to those around you
  • You would enjoy working for a fast-growing software company
  • You share our enthusiasm for a fast-paced work environment and a passion to pursue others success as strongly as our own
  • We offer a competitive salary and benefits package, including health, dental, vision, and other benefits
  • Flexible non-accrued PTO plan for exempt employees to support work-life balance
  • Paid company and floating personal holidays
  • 401K with employer matching program
  • Commuter perks for some locations
  • Paid community service day and philanthropy projects
  • Our work environments vary by location; however, we believe in offering amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, standing/sitting desks, free onsite gym, basketball and volleyball courts, ping pong, video games, shuffleboard, and darts.
  • Fun group competitions and team outings
  • Cherwell Software is an Equal Opportunity Employer Minority/Female/Disability/Veteran. We do not tolerate discrimination against any applicant on the basis of gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, disability or age. Cherwell encourages diversity in hiring, recognizing that this enriches the work environment and that a broad variety of perspectives enhances decision-making and creativity. If you require accessibility assistance applying for open positions in the US, please send an email with your request to If you are a recruiter or placement agency, please do not submit resumes to any person or email address at Cherwell Software prior to having a signed agreement from Cherwell s Talent Acquisition department. Cherwell is not liable for and will not pay placement fees for candidates submitted by any agency other than its prior-approved recruitment partners. Furthermore, any resumes sent to us without a written signed agreement in place will be considered your company s gift to Cherwell and may be forwarded to our recruiters for their attention. Thank you. #lLI-LU

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