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PROGRAM ASSISTANT

University of Washington – Seattle, WA

Notes: The hours for this position will be 10:30-5 Monday-Friday; work hours slightly adjusted in summer.
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for five consecutive years.
The University of Washington Counseling Center is a valued and growing department in the Division of Student Life. The UW Counseling Center provides counseling services to UW students to assist with barriers to their academic success. The Counseling Center has an outstanding opportunity for a part-time (30 hours per week) Program Assistant to support our staff in a variety of duties. The scheduled work hours are M-F 10:30-5 during the academic year and will be slightly adjusted during the summer.
Position responsibilities:
  • Front Desk Reception:

  • o Greet students and community members in a welcoming, professional manner at all times on phone and in-person;
    o Maintain highest standards of customer service;
    o Provide accurate information about center and related campus services;
    o Schedule appointments and route inquiries;
    o Maintain close communication with center leadership regarding center operations and staffing concerns;
    o Coordinate effectively with other reception staff in managing breaks and providing coverage during planned or unplanned front desk staff absences
  • Client Records and Data Management:

  • o Enter data into spreadsheets or databases via keypad, sync, or scanning function
    o Develop reports, including graphically presenting data (tables, charts, etc.) and organizing materials for distribution.
    o Prepare complex reports as requested.
  • Track and order office supplies and other materials as instructed.

  • Perform other duties as assigned.

  • As a UW employee, you will enjoy generous benefits and work/life programs.
    For detailed information on Benefits for this position, click here.
    REQUIREMENTS:
    High school graduation or equivalent AND Two years of full-time administrative experience OR equivalent education/experience
  • Excellent customer-service and communication skills

  • Communicate and work effectively as a member of a team in an ethnically and

  • culturally diverse university community
  • Capacity to multitask under pressure and respond professionally to all

  • students and community members, including those in distress
  • Ability to exercise judgment and collaborate effectively in the solution of

  • practical problems relating to office operations and data collection
  • Must be flexible and willing to work in a dynamic and fast-paced environment while maintaining a focus on details

  • Experience using Microsoft Office and other software; ability to learn new

  • software applications
    Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.
    DESIRED:
  • Experience working with students

  • Experience working in a healthcare setting

  • Experience using Wordpress

  • Bachelors degree

  • The Counseling Center is dedicated to building a culturally diverse and pluralistic staff committed to working in a multicultural environment. We strongly encourage applications from women, minorities, individuals with disabilities, and veterans.

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