Program Manager

Amazon.com Services, Inc. – Seattle, WA

  • Bachelor s Degree in Business Administration or related degree OR 3+ years of professional experience in applicable field.
  • 3 years experience writing SOP documents
  • 2+ years using SQL
  • Proactive; ability to discern a plan of action without needing exact directions
  • Ability to improve operational processes to be more efficient/less error prone
  • Strong written and verbal communication skills
  • Comfort working in a fast paced, dynamic work environment
  • High integrity, collaborative approach to work

  • Seller Partner Abuse is looking for people who are passionate about helping customers make great purchase decisions using the Amazon marketplace. Plus, ensuring brand owners and sellers using Amazon are successfully listing and selling their products. Amazons growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.

    Ideal candidates for this role will have experience in creating a sound business strategy and the ability to turn that into an executable plan, building relationships with internal and external teams, and the ability to deliver results. The person must be flexible but action-oriented, capable of dealing with ambiguity, have strong analytical skills, and be comfortable in a fast-paced and dynamic environment. The atmosphere is that of a new start-up that requires an innovative leader that can move quickly, who obsesses over customers and loves working with and using data to guide decisions and prioritization.

    Amazon s mission is to be the Earth s most customer centric company. We empower employees to make decisions, act fast, and make a significant positive impact.

    We are looking for a Program Manager to lead a program for specific abuse vectors. The ideal candidate has a passion for using data to make processes more efficient, and for protecting Customers from abuse.

    The role will include:
  • Writing and launching Standard Operating Procedures (SOPs)
  • Setting up operational processes to function smoothly and efficiently
  • Develop a method of estimating the prevelance of abuse in the catalog using a combination of SQL data and/or audit processes
  • Working with business analysts to analyze key drivers of abuse and present findings to senior leadership

  • Amazon.com is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
  • Prior experience with metrics development/auditing processes
  • Prior experience in the fraud and abuse space
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