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Job ID : 11804


Location : Lansing, MI

Company Name : Ameritech Global INC

Industry : Information Technology

Salary : $61,000 - $81,000  per year

Job Type : Contractor

Posted on: 2020-02-24

Required Skills :  Project Manager, Agile, Mainframe, MS Project, PMP, Powerpoint, Risk Management, Word

Benefits : No benefits are available

Job Description:

  • The required position is for a Senior Project Manager to lead multiple Information Technology (IT) projects in support of the Michigan Department of Treasury. As a member of the Project Management Office (PMO), the project manager will follow the State''s SUITE methodology (and required deliverables) and utilize the State''s Project and Portfolio Management (PPM) too, to perform project planning through project closeout.
  • This PM will manage multiple high visibility projects. Primary focus will be on managing Treasury''s Contact Center Program and Individual Income Tax (IIT) projects.
  • The vision of Contact Center Program is to provide a modern, reliable and secure platform while focusing on ease of implementation and enhancing taxpayer experience.
  • The primary goal of Contact Center Program is to improve existing contact center with focus on reliability, modernization, security and ease of implementation along with below listed specific goals
  • Enhance self-service experience to deflect agent-based interactions
  • Consolidate customer experience and communication channels across various tax types
  • Consolidate disparate systems
  • Modernize Interactive Voice Response (IVR) system
  • Modernize Servers and Database
  • Modernize Customer Relationship Management (CRM) system
  • Modernize self-service customer portal
  • Modernize phones


Qualifications and Skills:

  • Advanced experience managing programs of projects, complex projects or multiple projects. Demonstrated and advanced understanding of project management methodologies. Relies on experience and judgment to plan and accomplish goals. A significant degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
  • Designs, plans, and coordinates work teams.
  • Follows standard project management industry practices such as the PMI''s framework.
  • Understands business and technical objectives of a project and works closely with project sponsor.
  • Creates project charter and work plan and tracks budget and schedule progress via appropriate metrics.
  • Establishes project organization and methodologies and defines roles and responsibilities. Documents risks and develops mitigation plans.
  • Manages scope. Creates and implements a communication plan. Builds an effective team, assigns tasks to team members, and evaluates outcomes. Negotiates resources. Communicates to stakeholders and project sponsor. Identifies, tracks, and ensures resolution of issues and removal of barriers. Provides technical support to project team members. Handles complex application features and technical designs.
  • Designs and implements the components required for complex application features
  • Solid skills in project management utilizing a formal project management methodology Desired 10 Years
  • Solid skills in project scheduling utilizing a project scheduling tool such as MS Project and a PPM tool like Clarity Desired 5 Years
  • Solid skills in Microsoft Word, Excel and PowerPoint. Desired 7 Years
  • Strong leadership and communication skills. Required 5 Years
  • Ability to communicate technical terminology at levels appropriate to the audience both orally and in writing. Required 5 Years
  • Experience in project planning, scheduling, tracking, issue/risk management, and status reporting. Desired 7 Years
  • Good experience of agile methodology, generating burn down chart, sprint plan, EPIC, theme, release (current assignments do not require agile exp) Nice to have 2 Years
  • Project Management Professional certification from PMI. Required

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All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. is not a Consulting Company/Training Company/H1B Sponsor.

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