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Job ID : 32452

Location : Newark, NJ

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $140,200 - $154,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Good Coaching, Analytical, Verbal Communication.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Responsibilities:

  • Audit pre-recorded calls along with cross-checking the end-to-end details based on parameters.
  • Analyze the quality process and procedure to ensure it meets customer requirements.
  • Perform quality checks on mock calls for freshers to improve performance.
  • Providing periodic feedback to agents and to their reporting manager for the scope of improvement.
  • Conducting Case Studies for Critical Cases as per requirements for mitigating losses.
  • Closely monitoring quality parameters as per needs and sharing ideas to improve quality standards.

Key Skills:

  • Meticulous Attention To Detail. 
  • Analytical. 
  • Good Coaching And Verbal Communication. 
  • Good Written Communication. 
  • Empathetic And Emotionally Intelligent. 
  • Goal-Oriented.

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