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Quality Management Analyst, Technology

Bank of America – Chicago, IL

Job Description:

Summary and Responsibilities

The Quality Management specialist defines and delivers quality management support and guidance across the information security organization. Responsibilities include but are not limited to:
  • Key individual contributor accountable for facilitation and execution of information security quality management activities, including assisting teams with defining appropriate quality components (i.e. Quality Assurance (QA) routines, process documentation, reporting, etc.)
  • Responsible for all aspects of quality management to ensure quality goals are consistently achieved across the organization.
  • Direct interaction with LOB stakeholders and various levels of management, to include senior executives, in support of the process, quality management activities, engagement requirements, and timelines.
  • Ability to work with multiple stakeholders to ensure the overall program and associated processes are aligned to meet internal bank policy and Laws - Rules - Regulatory requirements.
  • Understanding the current and future vision of the initiative / quality management objectives.
  • Continuous identification and execution of risk reduction processes.
  • Keeps abreast of best practices in the Quality space

Required Skills and Experience

  • Superb interpersonal and influencing skills; a team-first and take-initiative mindset.
  • Familiarity with IT security, risk management, and quality practices.
  • Strong analytical/problem solving/conceptual thinking skills.
  • Experience working with global and/or virtual teams.
  • Ability to clearly communicate technical and business issues and solutions succinctly and effectively to business or technical staff across organizational layers.
  • Strong collaborative and communication (written, presentation) skills.
  • Ability to: anticipate likely changes and recommend appropriate modifications to process; consistently demonstrate initiative; and exhibit a willingness to take ownership of a given task/effort.
  • Excellent organizational skills; able to handle multiple work streams at a time and respond to rapidly changing demands.

Desired Skills and Experience

  • Knowledge of risk tools
  • Knowledge of audit tools
  • Previous experience in IT, Internal Audit, Compliance, or Risk related fields
  • Typically 5-7 years of IT experience


1st shift (United States of America)

Hours Per Week:


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