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Quality Improvement Coordinator

Magellan Health – Cambridge, MA

Supports the quality improvement team. Assists in maintenance and implementation of programs within quality in accordance with quality, state, federal and accreditation standards. Coordinates meetings, minutes and action plans. Assists with travel plans, expense reports and appointment management.
  • Assists with tracking data collection, reporting and monitoring for key performance measures
  • Tracking of initiative implementation for state, federal and accreditation compliance activities
  • Follows key quality strategies for provider, member and community interventions
  • Assists with tracking member outreach activities
  • Supports team with key quality activities to ensure they are completed on time and accurately
  • Assists new quality employees with onboarding activities
  • Collaborates on presentations as needed
  • Collects documentation to maintain critical quality improvement functions
  • Works with quality team to gather program results for reporting as required
  • Assists quality team by collecting documentation of QI compliance for survey, state, federal and accreditation compliance
  • Ensure polices and procedures are being followed for quality activities
  • Utilize tracking templates for quality activities
  • Support quality team in scheduling travel and completing expense reports
  • Schedules quality meetings, develops agenda, ensures presentations are submitted and tracks action items
  • Coordinates travel and manages expenses
  • Develops action plans and ensures completion by quality team
  • Performs other duties and projects as assigned to support the corporate quality team

General Job Information


Quality Improvement Coordinator



Job Family

Quality Group


United States of America

FLSA Status

United States of America (Non-Exempt)

Recruiting Start Date


Date Requisition Created


Work Experience

Communications, Public Relations or Related Field, Quality



License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements


Bachelors degree in related discipline
  • Demonstrated experience in leading significant cross-functional work
  • Experience with calendar, travel and expense management
  • Proven experience with meeting coordination, management and tracking
  • Knowledge of action plan development and tracking to ensure completion
  • Basic understanding of healthcare industry standards, HEDIS and NCQA
  • Two plus years of experience in quality management
  • Proficient in Microsoft Office tools
  • Strong communication skills, both verbally and written
  • Ability to interact effectively with business owners, senior management, and peers across the organization

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.

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