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Receptionist Center for Family Medicine

Cleveland Clinic – Akron, OH

Under the direction of the Manager, the Receptionist, CFM is responsible for working at the front desk and answers all telephone lines, registers patients, schedules appointments and tests, and maintains efficient patient flow.


  • Answers phones in a prompt and courteous manner. Prioritizes and processes calls as appropriate. Assists callers or takes accurate phone messages.
  • Greets patients, updates all information including verifying insurance information.
  • Helps maintain patient flow by tracking patient process. Notifies appropriate parties if patients have been waiting past the established time frames.
  • Schedules patient appointments and tests (e.g. lab, radiology, special procedures, specialist appointments).
  • Checks routing slip for completeness at patient departure. Summarizes charges and collects payments, including insurance co-payments.
  • Orients incoming residents of front desk policies and procedures.
  • Fills out referral requests, lab requisitions, and all appropriate forms.
  • Follows hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
  • Other duties as assigned


Education:

  • High school graduate.


Certifications:

  • None required


Complexity of Work:

  • Knowledge of practice management system in medical office setting. Proficient with personal computer software applications. Knowledge of basic medical terminology. Strong typing and data entry skills. Ability to multi-task while maintaining a strong customer service focus.


Work Experience:

  • One year medical office experience.


Physical Requirements:
Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required


The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinics Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.
Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities

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