Receptionist/Administrative Assistant

American Council – Washington, DC

American Councils for International Education is a premier, international nonprofit creating educational opportunities that prepare individuals and institutions to succeed in an increasingly interconnected and rapidly changing world. Through academic exchanges, overseas language immersion, data-driven research, and educational development programs, American Councils designs and administers innovative programs that broaden individual perspectives, increase knowledge, and deepen understanding. American Councils employs a full-time professional staff of over 500, located in the U.S. and in 24 countries of Eastern Europe, Asia and the Middle East.


The Receptionist/Administrative Assistant in our Washington, DC Headquarters office is the first point of contact for our international array of visitors, callers and guests. Greeting each phone call and person in the friendliest manner and quickly connecting them with the appropriate party is always the priority. The Receptionist also assists callers and guests with a variety of administrative and logistical needs, responds to routine questions and inquiries, and performing other administrative tasks as assigned. This position reports to the Office Manager.


Primary Responsibilities Include:


Telephone:

  • Answers incoming telephone calls and routes to appropriate party or voicemail
  • Assists callers in identifying the appropriate party to whom the call should be directed
  • Forwards after-hours voicemail messages to relevant parties
  • Assists callers with general questions about the organization and programs
  • Operates reception telephone console, monitors its performance and reports problems to IT staff
  • Provides reception phone operation training to backup staff

  • Reception:

  • Greets visitors and alerts relevant American Councils staff
  • Assists with and monitors Reception area activity on behalf of organization

  • General Administration:

  • Maintains, updates and distributes general office information and lists on such as DC & foreign office phone/extensions, mailing addresses, email addresses, managers group list, etc.
  • Checks American Councils general e-mail box and routes to the appropriate staff
  • Placing business card orders
  • Maintains duty roster for backup staff for lunch breaks
  • Codes administration invoices and prepares check requests for payment
  • Oversees the booking of the conference rooms and ensures proper set up
  • Monthly replaces Team rooms schedule/calendar
  • Mailing Services:
  • Receives (signs), sorts and distributes incoming and overnight deliveries( USPS registered and express mail, DHL, FEDEX, UPS) and notifies appropriate staff
  • Processes outgoing DHL, FEDEX & UPS shipments when needed
  • Alerts overseas offices of outgoing express delivery packages/letters sent by staff
  • Monitors courier and other deliveries to and from American Councils, notifies recipients about status
  • Prepares mailbox labels and assists administration staff with mail services

  • Other Support:

  • Assists in the oversight and smooth operation of administrative services during the absences and vacations of other administration staff
  • Provides backup for administration staff related to office supplies, mail, services and service calls for equipment repairs when administrative services staff are unavailable.
  • Assists with building maintenance issues during absences of administration staff
  • Picks up and distributes regular incoming USPS mail during absences of dedicated administrative services staff
  • May be required to come in early or stay after business hours to support organizational events on occasion
  • Qualifications
  • Outstanding dependability, reliability and punctuality to ensure complete coverage of the front desk
  • Demonstrated expertise in customer service and an understanding of protocol for greeting visitors and callers, especially those from foreign countries
  • Experience in a receptionist role in a busy office with a high volume of incoming calls
  • Outstanding verbal communication skills and the ability to quickly decipher needs and connect calls and visitors with the appropriate department or person
  • Basic word processing and spreadsheet software skills
  • Foreign language skills and multi-cultural experience preferred
  • Familiarity with student exchange programs or American higher education helpful

  • EQUAL EMPLOYMENT OPPORTUNITY American Councils is committed to taking affirmative steps to enhance employment opportunities for minorities, women, veterans, and people with disabilities, and strives to ensure that meaningful employment and promotional opportunities are maintained for everyone. American Councils commitment to equal employment opportunity is based not only on federal requirements, but also on a longstanding commitment to maintaining a diverse workforce reflective of the communities in which we operate.


    PAY TRANSPARENCY NONDISCRIMINATION PROVISION

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information

    American Council - 30+ days ago - save job - original job

    This job posting is no longer available on OPTnation.
    Find similar jobs: on Job Search

    All Jobs in Washington, DC

    • Receptionist/Administrative Assistant

      U.S. Grains Council (USGC) Washington, DC

      View Job
    • Receptionist/Administrative Assistant

      PMM Companies Rockville, MD

      View Job
    • Administrative Assistant

      Accountable Health Rockville, MD

      View Job
    • Receptionist/Administrative Assistant

      Global Tax & Global Law Vienna, VA

      View Job
    • Receptionist/Administrative Assistant (FT/PT)

      Adams Mill Veterinary Hospital Great Falls, VA

      View Job
    • Receptionist/Administrative Assistant

      Disabled Veterans National Foundation Lanham, MD

      View Job
    • Receptionist / Administrative Assistant

      Renaissance Senior Living of Annandale Annandale, VA

      View Job
    • Receptionist/Administrative Assistant

      Scheffres Laundry Service, LLC Beltsville, MD

      View Job
    • Receptionist/Administrative Assistant

      SciReg, Inc. Woodbridge, VA

      View Job
    • Front Desk Receptionist/ Administrative Assistant

      STS International, Inc. Arlington, VA

      View Job
    • Receptionist

      Potomac Institute for Policy Studies Arlington, VA

      View Job

    Featured Articles

    Trump signs Executive Order Focusing ‘Buy American, Hire American’ to Stop misuse of H1B visa

    19 April 2017

    On Tuesday April 18, Trump signed an executive order that governed federal agencies to implement a "Buy American, Hire American" strategy. The order aimed that Trump would favor American companies for federal contracts and reform the H-1B visa program for foreign workers and stop “misuse” of 

    read more..

    ASP.NET MVC Online Training Full Module

    19 April 2016

    ASP.NET is an eight-year old WebForm in the industry. ASP.NET MVC came into existence as MVC design pattern is quite popular. But nowadays, ASP.NET MVC becoming popular because of its exclusive features and is dominating other WebForms. Thus more and more candidates are applying to appear for ASP.N

    read more..

    SAP Net Weaver Online Training – Complete Course

    22 April 2016

    SAP Net Weaver is an open integration platform. It is an integrated service-oriented application. It has been written in ABAP languages; Java EE, C++, and C are also used in this language. The development tools like visual composer, ABAP workbench, SAP Net Weaver development studio and SAP Net Weave

    read more..

    Struts Online Training Program For IT Students

    20 April 2016

    It along with servlet programmers and JSP allows building web applications using the Apache Struts framework. It allows form beans, custom tags, model-view-controller mappings, input validation and tiles view-building framework. Programmers build scalable and maintainable data-driven web application

    read more..

    Thanks For Your Feedback

    Attach A Resume First