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Receptionist /Podium Greeter

Grayson Auto Group – Knoxville, TN

Grayson Hyundai Subaru is seeking a Receptionist to answer incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she sets the tone for our dealership by being an outstanding listener and information source. The Receptionist helps customers who are meeting Client Advisors or Service Advisors, answering general questions, and processing payments for work completed. In addition, he or she performs administrative duties and operates the telephone switchboard for call routing.
The schedule for this position is: Tue - Fri 2pm - 8pm / Sat 8am - 6pm
The ideal candidate has a high school diploma or GED and previous experience in a position of similar responsibility (front desk, administrative assistant, etc.). He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. Automotive dealership experience is preferred but not required.

RESPONSIBILITIES
  • Greets all customers in a warm, sincere, and helpful manner
  • Manages inbound phone inquiries and routes calls accordingly
  • Receives and processes payments for products and services
  • Operates the complete POS system and other required software
  • Ensures that required documentation is complete and is in compliance with regulations and standards
  • Coordinates questions and issues with the appropriate department personnel
  • Provides administrative assistance as needed
  • Performs other duties as assigned

QUALIFICATIONS
  • High school diploma or GED required
  • Previous customer service or related experience preferred
  • Knowledge of automotive servicing or repair highly desired
  • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
  • Excellent telephone skills
  • Strong organizational and time management skills
  • Helpful attitude and friendly demeanor
  • Highly professional and dependable
  • Strong computer and internet skills, including Microsoft Office suite

BENEFITS
  • Competitive Pay Plans
  • 5 Day Work Week
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • Direct Deposit
  • Paid Vacation
  • Sundays Off

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