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Registrar (On Call)

Providence Health & Services – Walla Walla, WA


Providence St. Joseph Health is calling a Registrar (On Call, Variable Shifts) to St. Mary Medical Center in Walla Walla, WA.

We are seeking a Registrar to be responsible for securing appropriate patient account reimbursement by obtaining complex demographic, insurance and medical information and ensuring this is documented timely and accurately

In this position you will have the following responsibilities:

  • Create a consistent and exceptional patient experience throughout the patient interview process.
  • Assess patient ability to complete the admission process prior to receiving services or going to their hospital rooms. In some instances, may require bedside registration.
  • Alert clinical staff if patients need immediate attention.
  • Ensure patients are registered in a timely manner, ensuring accounts are complete, compliant, and billable and do not require rework or intervention.
  • Provides armbands in a timely manner and verifies all information on the armband with patient to ensure accuracy.
  • Request, collect and document co-pays from patients effectively and efficiently within EMTALA guidelines where applies.
  • Escort and/or direct patient appropriately once registration completed.
  • Secure patient s valuables in accordance with PH&S procedures, providing appropriate validation documentation and storing valuables in safe as needed. Return valuables to patients at discharge and complete valuables log.
  • Ensure order entry tasks are completed timely and accurately.
  • Process in-house patient work queues timely and accurately.
  • Ensure all relevant documentation is scanned timely and accurately.
  • For worker comp/labor and industries patients, ensure forms are filled in promptly and accurately and follow through with patients for signature and completion.
  • Present ABNs and ensure signatures are obtained.
  • Ensure all computer system entries are completed accurately and timely.
  • Maintain accurate, clear, concise, and complete account notes and other relevant information.
  • Closely adhere to set schedules and handle time standards.
  • Promote PH&S as a premier service organization by treating customers with compassion and respect.
  • Identify, resolve and escalate major issues and service failures that impede success.
  • Maintain confidentiality of all patient demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA.
  • Comply with all applicable Federal, State, and local laws, regulations, and requirements as well as PH&S policies and procedures in all aspects of job performance.
  • Act as backup to the Information desk as needed at your facility.


Required qualifications for this position include:

  • High School Diploma or GED
  • 1 year of experience in customer service or healthcare registration
  • Proven effective and respectful face-to-face, telephone and interpersonal communication skills.
  • Proven sound judgment and ability to work within delegated authorities.
  • Demonstrated ability to appropriately resolve and escalate issues.

Preferred qualifications for this position include:

  • Some college level course work preferred - particularly Medical Terminology or Medical Assistance coursework
  • National Certification of CHAA
  • Registrar and third party payor experience
  • Demonstrated knowledge of CPT and ICD coding and medical terminology preferred

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of Gods healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Administrative Support

Location: Washington-Walla Walla

Req ID: 226970

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