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Rooms Division Intern

Renaissance Manhattan Chelsea – Chelsea, NY

REPORTS TO: Hotel General Manager, Assistant General Manager or Director of Rooms

Purpose for the Position: Provide a learning experience in front and back of house departments of the Hospitality Industry. The Rooms Division Intern will directly assist the Front Office and Housekeeping Department with a range of projects related to check-in, check-out process, hotel room cleanliness, night audit process, preventive maintenance program, and guest service. This internship is designed to be both educational and practical. In this position, the intern will learn how to take skills he or she may have acquired in school related courses and apply them in a professional setting. He or she will gain a better understanding of the Rooms Division function in the Hospitality Industry.

The Rooms Division Intern Will Learn the Practical Application of:

  • Procedures and steps in checking in and checking out hotel guests in a professional manner.
  • Housekeeping cleanliness standards.
  • Complete room inspections.
  • Understanding of company and brand standards.
  • Understanding cost controls.
  • Review hotels web site and other social media sites.
  • Understanding a hotel budget.
  • Brand guest service score program.
  • Brand preferred guest program.
  • Intern will rotate between Front Office, Housekeeping, and Engineering during their internship period. Students interning at limited service properties will also rotate in Food and Beverage areas if applicable.


  • Current or recent enrollment in a graduate or undergraduate degree program with an interest and aptitude to work in the Hospitality Industry.
  • Ability to prioritize tasks and handle numerous assignments simultaneously.
  • Proficient in Microsoft Office and Internet applications.
  • Students majoring in Hotel Management preferred.
  • Read and interpret business records and statistical reports.
  • Use mathematical skills to interpret financial information.
  • Analyze and interpret established policies.
  • Deal with the general public, customers, associates, and government officials with tact and courtesy.
  • Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis.

Physical Demands: Lifting 20 lbs. Maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing.

Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered inside if the worker spends approximately 75% or more of the time inside.

Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion.

Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects.

Relationships to Data, People and Things:

Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.

People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function.

Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials.

(ref. 43810)

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