Sales Associate

Stage Stores – Hopewell, VA

REPORTS TO: Store Manager/Assistant Manager

OBJECTIVE:

To greet and assist customers with the selection of merchandise

RESPONSIBILITIES:

Customer Service

  • Smile and greet each customer promptly
  • Interrupt store tasks to greet, assist, and answer questions for customers
  • Suggest additional merchandise to customers on sales floor, at wrap stations, and in fitting rooms
  • Follow-up on customers in fitting rooms to see if they need additional service
  • Thank the customer by name and invite them to come back at the close of each sale
  • Handle all returns/ exchanges according to company policies/ procedures, including Always Say Yes
  • Maintain the store and all wrap stations in a clean, neat, and organized manner
  • Opt-In (telephone and email capture)
  • Personal Productivity

  • Sales
  • Volume Per Hour (VPH)
  • Units Per Transaction (UPT)
  • New Accounts
  • Club 50
  • Magazines
  • Opt-In (telephone and email capture)
  • Loss Prevention

  • Provide customer service
  • Alert management of suspicious situations
  • Follow store procedures
  • Work with integrity
  • Follow sensor tagging program (if applicable)
  • Credit

  • Ask every customer to open a new account
  • Open and activate a minimum of (1) one new account per month
  • Always suggest purchase using company charge card
  • Communicate the Premier Rewards Program
  • Merchandise Presentation

  • Hang, Fold, Size, Sensor (where applicable), Sign and Steam (where applicable)
  • Implement merchandising Floor Plans/guidelines
  • Ensure featured merchandise is appropriately layered to suggest possible wardrobe ideas to the customer
  • Follow "Folded Merchandise Guidelines"
  • Create and maintain full, exciting displays
  • Present clearance merchandise correctly
  • "Close to Open"
  • Store Operations

  • Set-up Sales Event prior to sale start date (to include signing)
  • Complete Price Changes (PCA's) by close of business on the effective date
  • Complete Transfers by close of business on the effective date
  • Complete Damages by close of business on the effective date
  • Merchandise counts
  • Process in-coming freight including hanging, folding, sensor-tagging, etc
  • Housekeeping responsibilities including vacuuming, dusting, restrooms, etc
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