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Scheduling Coordinator II

Boston Children\'s Hospital – Boston, MA

At Boston Childrens Hospital, success is measured in patients treated, parents comforted and teams taught. Its in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Department Radiology and discover how your talents can change lives. Yours included.
This Scheduling Coordinator II will be responsible for:
  • Scheduling appointments/procedures across the enterprise in multiple areas, coordinating with the providers, locations, and families, following departments scheduling guidelines. Responding to patients concerns and needs, offering possible appointment options such as location and time. Entering appropriate information in hospital IT systems and coordinating care with interpreter services, when necessary. Having an in depth knowledge of at least one area and managing the scheduling templates for at least one area.
  • Collecting, verifying, recording and processing patient demographics, insurance/payment and referral information required for patient appointments in accordance with HIPAA approved procedures. Entering the correct CPT codes to describe examinations and ICD-10 codes to facilitate the authorization process. Running reports as needed.
  • Screening patients for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately. Accurately filling out paper and/or electronic screening forms, when necessary. Updating screening/scheduling information, when necessary.
  • Answering, screening and routing telephone calls in a courteous and respectful manner following departmental guidelines. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assistance within scope of knowledge and authority.
  • Working as a lead in the area, training others and acting as a resource. Contributing feedback for performance evaluations.
  • Working with others to promote and encourage each persons contribution on the interdisciplinary team toward achieving optimal patient goals and outcomes. Providing exceptional care and exceptional service.
To qualify, you must have:
  • A high school level of educational development and one to two years experience or a bachelors degree is preferred.
  • The analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary.
  • The ability to contribute to a supportive team environment within and between other departments and organizations.
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
  • Strong attention to details, commitment to excellence and strong planning and organizational skills, using time efficiently and prioritizing and coordinating tasks appropriately.

Boston Childrens Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.
Boston Childrens Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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