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Senior Analyst - Onsite Technical Support

Marsh & McLennan Companies – Miami, FL

As a Senior Technical Support Analyst at MMC, you will be responsible for providing onsite support to end users across the operating company. This will include installing and assisting with the operation of internal client s workstations and business applications. Other responsibilities include but not limited to:

  • Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
  • Assists in the setup and operation of audio visual hardware as required by end user
  • Determines appropriate hardware and software based on corporate policy and end user requirements
  • Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
  • Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
  • May assist in administration and maintenance of technology infrastructure components
  • Uses corporate incident management system to record and track all support work
  • Maintains accurate hardware and software records for corporate assets
  • May assist with the procurement of hardware and software
  • Supports teams abilities and functions through positive customer relations
  • Contributes to the improvement and enhancement of processes and procedures


  • Associates degree in a technology related discipline;OR a combination of 8+ years work experience, education and training
  • Minimum of 3 5 years related work experience
  • A+ certification required
  • Network+ certification, preferred
  • Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
  • Bilingual English and Spanish (verbal and written communication), required
  • Frequent, local travel may be required depending on location
  • Occasional evening and weekend work may be required
  • Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team
  • Ability to lift and move desktop and other related hardware
  • Superior customer service skills
  • Ability to work within a team environment and independently plan, organize and prioritize ones own activities

Marsh & McLennan Companies is a global professional services firm offering clients advice and solutions in the areas of risk, strategy and people. Marsh is a leader in insurance broking and risk management; Guy Carpenter is a leader in providing risk and reinsurance intermediary services; Mercer is a leader in talent, health, retirement and investment consulting; and Oliver Wyman is a leader in management consulting. With annual revenue of $13 billion and approximately 60,000 colleagues worldwide, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. The Company is committed to being a responsible corporate citizen and making a positive impact in the communities in which it operates. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: Visit for more information and follow us on LinkedIn and Twitter @MMC Global

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:

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