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Senior Architect, IT - Commercial, Web

Hawaiian Airlines – Honolulu, HI

Position Overview

The Commercial Portfolio Senior Solution Architect is accountable for ensuring that solution requirements and specifications are successfully transformed into the detailed designs needed to deliver the solution. These designs must comply with the current enterprise architectural patterns in place at that time. Within Commercial IT, the design emphasis is typically on delivering customer facing applications and integrations to customer facing systems. These designs should deliver end user products that meet the business requirements defined by our commercial partners, by a collaborative effort with both IT and business-side analysts and product owners. This individual must be familiar with airline enterprise technologies, networking and routing, and security concerns of moving data to/from an enterprise class solution. In addition, this person should have an understanding of airline commercial systems such as loyalty, booking/ticketing, revenue management, and distribution. Senor Solutions Architects are informal leaders in the organization and as such require many of the soft skills found (in addition to their technical knowledge) in the Management job family. This family is highly leveraged across the company.

Key Responsibilities

  • Responsible to participate in multi-year Engineering/Technical Roadmaps for one or more layers of the architecture
  • Model desired organizational behavior as defined in the company values and leadership competencies
  • Cultivate and promote an organizational culture that provides for high performance, high morale, integrity, teamwork, and work-life balance
  • Lead, support and influence the achievement of the mission, goals, and objectives of the department and corporation
  • Proactively lead cross-functional teams in department-wide solutions
  • Conceive and convey innovative programs and processes across the department and with business
  • Adaptable to change
  • Represent local management team in cross-departmental meetings and decision-making activities
  • Demonstrate willingness to learn; coach the development of other IT technical staff
  • Able to seek out new technologies that may have value to the organization
  • Stay informed as to industry developments
  • Provide leadership level presentations at the enterprise level
  • Pursues personal and professional development opportunities
  • Focus on internal and external customer requirements
  • Define multi-system architecture across a business area
  • Identify potential process redesign and implications associated with designs
  • Negotiate and execute critical vendor relationships in support of systems and architecture
  • Define project objectives for systems and technical infrastructure implementation consistent with strategic direction
  • Identify and develop operational plans across technologies and/or across systems
  • Ensure that the right people from across the enterprise participate in technical design and vendor selection for projects
  • Ensure appropriate use of project management methodology across all areas of responsibility
  • Facilitate the analysis, design and programming of viable solutions to high complexity business problems according to user specifications
  • Develop or approve detail program specifications
  • For technical leads, contribute to technical design, decision-making, and tactical planning at the enterprise level
  • Provide leadership at an enterprise level in the analysis, planning, design and development of computer/network systems
  • Ensure that systems are functionally appropriate, technically sound and integrated
  • Ensure that systems software is thoroughly tested
  • Work with support/application teams to ensure business needs are met
  • Anticipate and communicate environment impacts
  • Effective follow-up and communication of problems as they occur
  • Assist leadership in the financial control and accountability on capital and operating expenses for targeted areas of responsibility
  • Other duties as assigned

Minimum Requirements

  • Bachelors Degree or equivalent combination of professional work experience and education
  • 10 years of work experience in Engineering and/or Information Technology environment
  • Ability to effectively balance the desire for best practice technical solutions with the current realities of the business environment and assist the customer in making the appropriate decisions/trade-offs
  • Ability to deal with complex business or technical issues while maintaining an enterprise/industry perspective
  • Actively participates and contributes to future Infrastructure Releases and Middleware/Hub
  • Ensures that chosen technology is flexible, supportable and requires minimal maintenance
  • Ensures the tactical implementation of the computing styles and architecture
  • Leads and facilitates the design and implementation of technical solutions and processes
  • Stays abreast of industry and emerging technologies to provide recommendations to the Architecture group and the Principals
  • Able to shepherd multiple products at the same time.
  • Understands Strategic Technical direction of:
    • Middleware
    • Systems Management
    • Enterprise Data & Access Layers
    • Pertinent Styles of computing
    • Is a voting member of the architecture governance body
    • Actively participates in setting technical direction of the styles of computing
  • Actively participates in checkpoint and design reviews
  • Expert knowledge of computer or network systems hardware and software theory, practice, concepts and technology
  • Sufficient business knowledge to assess impact of applied technology on customers business processes
  • Excellent partnering, negotiation and communication skills
  • Can consult across multiple technology areas, to perform troubleshooting, root cause analysis, and solution implementation
  • Ability to influence technical direction at the department/enterprise level and across multiple projects or technology areas
  • Provide expert- level resource for technology/project development review
  • Ability to coach technical work of less senior staff
  • Ability to work effectively in a fast-paced, team-based, customer- service-oriented environment
  • Understand the broader implications of situations; identify potential problem areas and execute solutions before they become problems
  • Understands the following:
    • impact of design decision to the computer (performance, etc.)
    • technical behavior of the underlying operating system
    • technical behavior of the compiler and tools.
    • ALL functional aspects of the tools and development environment
    • functional and technical behavior of the middleware and data layers
    • Dev/Ops, deployment environments
    • packaging and distribution of the application
    • operations/run requirements
  • Promotes adherence to standards and the common way (Software Development Life Cycle)
  • Leads/Conducts detailed code-reviews in a constructive manner
  • Ensures that coding solution is flexible, supportable, and requires minimal maintenance
  • Writes code that is harder, more advanced (queuing, threading, etc.) than Software Engineers
  • Suggests improvements to existing systems that would minimize maintenance costs
  • Is proficient in the required technology (OS390, COBOL, UNIX, C, C++, Java, etc.)
  • Lead solutioning/design sessions with a program perspective in association with all interdependent systems
  • Technical Expert of required programming languages
  • Expert of technical/business environments
  • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Determine causes of errors and deciding what to do about it
  • Understand the implications of new information for both current and future problem-solving and decision-making
  • Consider the relative costs and benefits of potential actions to choose the most appropriate one
  • Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes
  • Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
  • Manage resolution of problems and escalate as required
  • Work across projects to synchronize data analysis efforts and deliverables
  • Negotiate and manage team relationships at project level
  • Analyze and resolve complex or multiple problems
  • Research and recommend alternative actions for problem resolution
  • Employ productivity aids in all aspects of assignments
  • Facilitate or complete analysis, design and programming of viable solutions to high complexity business problems according to user specifications
  • Develop or approve detail program specifications.
  • Evaluate and recommend emerging technologies and influence technical designs
  • Comply with project management methodology requirements

Preferred Qualifications

  • B.S./M.S. in Computer Science, Engineering, Information Systems
  • Expert level experience in a single technology area and broad system-level expertise across multiple computing platforms and technology
  • Recommends improvement within and across Director departments
  • Drives and fosters integration and communication across technology groups and projects
  • Recognizes and communicates patentable ideas
  • Advanced knowledge of project management methodology
  • Ability to assist in the management of projects using the organizations project management methodology
  • Ability to think strategically

About Hawaiian Airlines

Hawaiian has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Cond Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaii.

Now in its 90th year of continuous service, Hawaiian is Hawaiis biggest and longest-serving airline. Hawaiian offers non-stop service to Hawaii from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiians Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiians LinkedIn page.

For media inquiries, please visit Hawaiian Airlines online newsroom.

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