Performs computer support functions. Provides consultation support in the use of software applications.
Essential Duties And Responsibilities
Provides consultative services and support using desktop software applications.
Researches routine problems and recommends solutions or makes referrals for customers.. Troubleshoots a variety computing and connectivity issues. Assists staff in evaluating issues and problems.
Provides established guidance, recommendations, and solutions in the use or selection of a variety of hardware and software products.
Demonstrates software applications. May provides training on the use of widely used applications and various specialized software applications.
Assists with software installation and maintenance. Assists in developing documentation for internal use.
Assists users with new technology deployments.
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.
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Provide front-line and telephone customer support.
Work daily to ensure that areas of the University's information systems and services are in compliance with Texas A&M International University rules and standard administrative procedures, as well as Texas A&M University System policies and regulations, PCI security standards, and/or other applicable standards such as FERPA, HIPAA, copyright laws, and the State of Texas Administrative Code (TAC) 202.
Assist with end-user demonstration and training of hardware and software applications.
Use standard references, resources, procedural materials, and assistance from senior technical staff to resolve problems.
Assist senior technical staff with consultative services and support for customers using common software and hardware applications.
Provide hardware, software, and networking support for all information technologies on campus.
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