Why Stay Alfred?
Stay Alfred believes in empowering our employees by celebrating and rewarding success and fostering a high-energy, mutually supportive culture. Our culture, strong sense of beliefs and values are the things that everyone in this organization shares. Want to be a part of the team?
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Stay Alfred is looking to find the right team members to push forward into the future with having recently closed on $47 Million of Series B funding. Founded in 2011, Stay Alfred, Inc. is disrupting the hospitality industry by combining the luxury and quality of a boutique hotel with the space and amenity of a high-end downtown apartment. Recognized three times by Inc. Magazine as one of the fastest-growing private companies in the United States, and as one of the Best places to work in the Inland Northwest, Stay Alfred currently manages approximately $500 million in multifamily assets through its tech-enabled hospitality model. With locations in thirty plus cities nationwide, Stay Alfred is reinventing travel at a rapid pace.
Senior Director of Customer Experience Overview:
Our Head of Customer Experience will bring single-minded focus to ensuring that we re delivering the best possible experience to each and every customer; bridging the gap across departments to create a seamless experience across all customer touchpoints. Your mission will be to bring our customer service philosophy, process and systems to the level of a world-class hospitality brand. You will be responsible for establishing a cross-functional program that includes Leadership, Marketing, Technology, Customer Service, and Logistics to produce an industry-leading customer experience.
Leveraging the power of data and analytics, you will recommend and drive improvement to meet this mission. This position provides guidance on addressing business issues and developing new products and services, with a keen focus of creating a stellar customer experience all customer touchpoints including online, in the property, and in all forms of customer communication. You will establish a continuous, prominent presence for the voice of the customer to the entire Stay Alfred organization to inform product and business decisions that simultaneously improve the customer experience and support business objectives.
More to Know:
Is this role not an exact fit? Feel free to check out the rest of our opportunities here!
Stay Alfred, Inc. is an equal opportunity employer, committed to hiring a diverse workforce and preserving inclusive hiring practices. Stay Alfred, Inc. does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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