Job Responsibilities: Lead requirements gathering efforts (Business Process/Functional and Technical Specifications) for the CRM application across Sales/Commercial. Develop project definition in partnership with business sponsors for multiple, concurrent projects. This includes identifying scope, constraints, deliverables, timelines, and facilitating project status meetings. Translate and document non-technical requirements into technical concepts with a comprehensive understanding of Veeva CRM/Salesforce.com and technical interdependencies. Test developed solutions as needed and coordinatefacilitate testing with QA resources. Develop robust business cases with recommendations of evolving technologies to fit with existing application infrastructure, scalability, reliability, availability and serviceability for the company, while identifying trade-offs and risks associated. Continually assess business needs and implement measures that will ensure customer expectations are met or exceeded by enhancing system capability and performance. Document and track change requests and system defects. Manage issue resolutions with product vendors. Generate meeting minutes, documentation, presentations and reports as needed. Create training materials for solutions and deliver training to end-users. Provide CRM administration and operational support in coordination with Medical and Sales Operations groups. Escalate issues to Sales/Commercial/Medical Operations/IT Management and vendor support as needed. Support and assist other analysts with troubleshooting system issues. Qualifications and Requirements: 7-10 years minimum experience in the Information Technology field. 5 years minimum experience working with Salesforce.com. 1+ years of previous Veeva CRM related work experience. Bachelor’s degree is preferred. Equivalent experience is acceptable in lieu of degree(s). Project management experience is preferred. Must have an understanding of systems development lifecycle deployment methodologies. Must have strong analytical and problem solving skills. Must have proficiency using Microsoft Office (Excel, Word, PowerPoint, Visio) at advanced level. Ability to evaluate change requests and provide accurate information based on the evaluation. Ability to communicate effectively with all levels of the organization.
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