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Senior Manager of Program Management

USAC – Washington, DC

We are currently seeking an experienced, dynamic and collaborative professional to serve as a Senior Manager of Program Management within our Rural Healthcare team. Reporting to the Director of Program Integrity you will:
  • Manage the Program Risk and Compliance Team to assure program compliance with all applicable rules and regulations by providing oversight and guidance, developing and implementing policies and procedures to streamline processes, and aligning processes to enhance stakeholder experience and increase program efficiency; and,
  • Assist the Director of Program Integrity and Vice-President of RHC with the development and implementation of strategic initiatives to enhance operational capabilities and production.
This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission. Responsibilities Working in a creative and fast-paced environment, the Senior Manager of Program Management will manage the Program Risk and compliance team. Among others, your responsibilities will include the following:
  • Oversee and manage program integrity teams and programmatic issues including appeals, audits, compliance, risk, and other policy-related concerns.
  • Develop and maintain processes to ensure the reduction of waste, fraud, and abuse.
  • Ensure relevant process, risk, and control data is communicated to USAC management and the FCC in a manner that facilitates mitigation of risk and remediation of control issues.
  • Provide resolution on specialized areas of concern raised by staff regarding all aspects of program compliance for complex, broadly impactful issues.
  • Identify, recommend, and implement to the Directors and Vice-President operational efficiencies to streamline and improve the review process.
  • Use data to identify patterns and trends to help make real-time decisions and recommendations about program integrity, risk management, and compliance in order to reduce waste, fraud, and abuse.
  • In absence of the Director of Program Integrity, act as the liaison between the program and other USAC divisions to promote continued programmatic and enterprise-wide alignment.
  • Contribute to the development of external program communication documents and other related outreach strategies.
  • Provide input on IT system business requirements and scoping documents for IT systems related development, as needed.
  • Provide direct supervision to subordinate staff. This includes, but is not limited to, coaching, career pathing, and maintaining employee engagement.
  • Other duties as assigned.
Supervisory Responsibilities
  • Developing performance metrics
  • Evaluating staff performance
  • Providing guidance and oversight to staff
  • Establishing task priority
  • Managing staff projects
About You
The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Rural Healthcare Division.
  • You have a Bachelors degree from an accredited institution in a related field.
  • You have a minimum of five (5) years of project/program management experience, including scoping timelines/project plans, participating and/or leading cross-functional teams, and owning deliverables.
  • You have a minimum of five (5) years of direct or indirect management and technical leadership experience.
  • You have general knowledge of the Federal Universal Service Fund (USF) programs.
  • You are a problem solver with great attention to detail who can work with little supervision and multi-task.
  • You have excellent analytical and proven problem-solving skills.
  • You have experience performing or overseeing regulatory reporting and analysis.
  • You have experience managing through or leading audits for operational programs.
  • You have demonstrated strong interpersonal skills and strong verbal and written communication skills with the ability to work in high-pressure situations.
  • You have at least five (5) to seven (7) years of experience performing duties similar to those listed above.
  • You are proficient in the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio).
About USAC Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.
The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.
USAC administers the USF programsHigh Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCCs rules.
Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.
Additional information on USF programs can be found at: are/default.aspx
USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.
USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.

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