Senior Mobile Operations Analyst
Spectrum – Stamford, CT
This position that is responsible for analyzing complex Spectrum Mobile operations and recommending solutions to align business functions with organizational goals. This role requires thorough understanding of the mobile organization structure, policies, and operations. Recommend solutions to improve mobile operations and the customer experience. This position will work cross-functionally several business units or functions.
MAJOR DUTIES AND RESPONSIBILITIES
Embrace the Spectrum Mobile leadership principles to actively and consistently support all efforts to simplify and enhance the mobile customer experience.
Compile, analyze, interpret, and present complex data related to current and future operation.
Create business intelligence reports, charts, graphs and presentations to aid in proposing strategies for successful business changes related to updated policies, business rules, services, and features.
Monitor the mobile operations KPIs across the LBGUPS customer touchpoints and redefine over time based on the needs of the business.
Review and evaluate operational, financial performance, and trends to determine recommended changes.
Identify break/fix opportunities throughout all customer touchpoints to maximize operational efficiency.
Work with business stakeholders analyze business operations and recommend solutions to align individual business functions with organizational goals.
Understand the structure, policies, and operations of an organization, and recommend solutions to improve general business processes and planning.
Develop project estimates by identifying phases and elements, personnel requirements, and costs.
Analyze external market dynamics and other data sources to assess trends and develop actionable insights and recommendations to management, via understanding of the business model and the information available for analysis.
Make recommendations for solutions or improvements that can be accomplished through new technology or alternative uses of existing technology.
Skills/Abilities and Knowledge
Excellent analytical skills to synthesize data-driven insights required
Aptitude and eagerness to learn from a new environment and make an impact quickly
Ability to analyze and interpret data
Ability to quickly identify business problems/opportunities
Ability to work independently, as well as in a collaborative and dynamic team environment
Ability to make decisions and solve problems while working under pressure
Ability to handle multiple projects and priorities
Ability to prioritize and organize effectively
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to manage and foster change
Proficiency with Word, Excel, and PowerPoint
Good organizational and office management skills
Excellent cognitive and communication skills
Strong business sense and sense of urgency to achieve business results
Bachelors degree required in Business Analytics, Mathematics, or related Engineering field
Related Work Experience Number of Years
Business analytics and insights 5+
Related industry experience (Consumer Telecommuncations)