Senior Mobile Operations Analyst

Spectrum – Stamford, CT

This position that is responsible for analyzing complex Spectrum Mobile operations and recommending solutions to align business functions with organizational goals. This role requires thorough understanding of the mobile organization structure, policies, and operations. Recommend solutions to improve mobile operations and the customer experience. This position will work cross-functionally several business units or functions.
Embrace the Spectrum Mobile leadership principles to actively and consistently support all efforts to simplify and enhance the mobile customer experience.
Compile, analyze, interpret, and present complex data related to current and future operation.
Create business intelligence reports, charts, graphs and presentations to aid in proposing strategies for successful business changes related to updated policies, business rules, services, and features.
Monitor the mobile operations KPIs across the LBGUPS customer touchpoints and redefine over time based on the needs of the business.
Review and evaluate operational, financial performance, and trends to determine recommended changes.
Identify break/fix opportunities throughout all customer touchpoints to maximize operational efficiency.
Work with business stakeholders analyze business operations and recommend solutions to align individual business functions with organizational goals.
Understand the structure, policies, and operations of an organization, and recommend solutions to improve general business processes and planning.
Develop project estimates by identifying phases and elements, personnel requirements, and costs.
Analyze external market dynamics and other data sources to assess trends and develop actionable insights and recommendations to management, via understanding of the business model and the information available for analysis.
Make recommendations for solutions or improvements that can be accomplished through new technology or alternative uses of existing technology.
Skills/Abilities and Knowledge
Excellent analytical skills to synthesize data-driven insights required
Aptitude and eagerness to learn from a new environment and make an impact quickly
Ability to analyze and interpret data
Ability to quickly identify business problems/opportunities
Ability to work independently, as well as in a collaborative and dynamic team environment
Ability to make decisions and solve problems while working under pressure
Ability to handle multiple projects and priorities
Ability to prioritize and organize effectively
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to manage and foster change
Proficiency with Word, Excel, and PowerPoint
Good organizational and office management skills
Excellent cognitive and communication skills
Strong business sense and sense of urgency to achieve business results
Bachelors degree required in Business Analytics, Mathematics, or related Engineering field
Related Work Experience Number of Years
Business analytics and insights 5+
Related industry experience (Consumer Telecommuncations)
Office environment

All Jobs in Stamford, CT

  • Senior Manager, Mobile Analytics

    Spectrum Stamford, CT

    View Job
  • Senior Executive Support Analyst

    Refinitiv Stamford, CT

    View Job
  • Senior Executive Support Analyst

    Refinitiv Stamford, CT

    View Job
  • Senior Manager of Analytics

    Merkle Inc. New York, NY

    View Job
  • SSGA Compliance Analyst - OCIO and Alternative Investments Oversight &

    State Street Stamford, CT

    View Job
  • Treasury Analyst, Investor Relations and Corporate Finance

    Xerox Corporation Norwalk, CT

    View Job
  • NetSuite Manager

    Deloitte Stamford, CT

    View Job
  • Senior Mobile Operations Analyst

    Spectrum Stamford, CT

    View Job
  • Privacy Thought Leader, Digital Workplace, Gartner Research & Advisory

    Gartner Stamford, CT

    View Job
  • Senior Quality Engineer (LOCALS ONLY, F2F Required)

    Crackajack Solutions Stamford, CT

    View Job
  • Customer Service Analyst


    View Job

Featured Articles

H1b Spouses on final Verdict by Trump Administration | H4 EAD

23 August 2018

US President Donald Trump has been changing the H1B visa policies for the immigrant foreign students or professionals looking to work in America – at a rapid pace since his election, leaving many of these dreamers with little option and may also to force-exit the co

read more..

Guide to Employer Employee Relationship for H1B RFE Petitions

11 June 2019

What is Employer Employee Relationship? A Company, Enterprise or an Organization are employers and have involved employees who relate to one another. Employer employee relationship should be equally respectful, and the degree of closeness will depend on both the employer and the employee f

read more..

Difference between F1 and M1 Visa

24 January 2018

There are two types of visa to study in the United States: F and M visas. F1 visa and M1 visa are the two categories of non-immigrant visas that are used by international students to study in the US. International students who come to the US to pursue full time academics

read more..

How to Renew Indian Passport in USA and Tatkal Process

11 April 2019

If you are an Indian residing in the USA, and your passport has expired, you might be getting panic attacks by now wondering what you will do next? Many of you may think how to renew Indian passport in the USA but some also know that one can renew their Indian password in the USA itself. The Indi

read more..

Thanks For Your Feedback

Attach A Resume First