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Senior QA Specialist, IT - Customer Experience

Hawaiian Airlines – Phoenix, AZ

Position Overview

The Customer Experience portfolio includes delivering day-of-travel centric capabilities (check-in, flight status, etc.) across digital channels including, but, not limited to airport kiosks and native mobile applications.

Members of the Hawaiian Airlines Quality Assurance Team at our new Phoenix Technology Center are responsible for ensuring the quality of the products the IT Department delivers. QA works closely with all applications, common services/middleware, and infrastructure teams throughout the development/engineering lifecycle.

Key Responsibilities

  • Contributes to overall business results by making recommendations that significantly improve operational efficiency and effectiveness
  • Collaborate with other departments and Development Groups in the planning and management of Group projects and programs to optimize testing activities
  • Possess expert analytical skills for complex problem solving
  • Work with the development team and relevant stakeholders to resolve issues found throughout the SDLC
  • Provide leadership at an enterprise level in the analysis, planning, design and development of computer/network systems
  • Lead activities to develop and execute test to validate system functionality against specifications
  • Document, implement, monitor, and enforce all processes and procedures for testing is established as per standards defined by the organization
  • Responsible for immediate response to production program problems
  • Develop cost and benefit analysis
  • Other duties as assigned

Minimum Requirements

  • Bachelors Degree or equivalent combination of professional work experience and education
  • 7 years systems experience as a Quality Assurance (QA) professional with extensive business knowledge
  • Completed at least 5 full product release cycles
  • Demonstrate expertise in the following areas or technologies
    • C#, C++, or Java
    • Object oriented design and service-oriented architecture
    • High-level and implementation design
    • Working with agile methodologies
    • Selenium, Ready API SOASTA, or other automated testing tools
    • Azure, AWS, or Rackspace
    • Demonstrates experience in the following areas or technologies
      • Sitecore
      • Single page architecture
    • Common algorithmic and design paradigms and patterns

Preferred Qualifications

  • Microsoft Certified Professional Developer (MCPD) certification preferred
  • Experience with CloudTest, eMpulse, PowerShell
  • Experience with service-oriented architecture and cloud services
  • 5+ years programming experience in Java, C#, or equivalent
  • Experience working in Agile development environment
  • Masters degree in Computer Science
  • Solid knowledge of the Microsoft technology stack
  • Knowledge of any of nServiceBus, MuleSoft, SiteCore, TFS, PowerShell, SQL, NoSQL, and Active Directory
  • Experience and familiarity with common algorithmic and design paradigms and patterns
  • Deep understanding of at least one Airline computer/central reservation system (CRS)
  • Certified Scrum Master/Professional (CSM/CSP)
  • Experience developing with Sitecore and Angular JS
  • Knowledge of applicable data privacy and security practices and laws, PCI, and/or SOX

Professional Skill Qualifications

  • Possess an expert understanding of SDLC and QA concepts, metrics analysis, methodologies and documentation standards
  • Demonstrate expert knowledge of industry methodology standards (e.g., Capability Maturity Model Integration [CMMI] and International Organization for Standardization [ISO])
  • Collaborate with other departments and Development Groups in the planning and management of Group projects and programs to optimize testing activities
  • Review, evaluate and derive requirements for testability, develop, and execute comprehensive test plans, procedures and schedules for complete systems and/or subsystems
  • Coordinate subsystem and/or system testing activities with programs and other organizations
  • Perform analysis of test results and prepare comprehensive subsystem and/or system level evaluation reports which verify and validate system performance
  • Create discrepancy reports and perform integration regression testing to verify/validate incorporated fixes to software, components, subsystems and systems
  • Report defects to the stakeholders
  • Report test results to the stakeholders
  • Communicate directions and provide guidance to senior testers
  • Establish functional and technical specifications and standards solve hardware/software interface problems, define input/output parameters, and ensure integration of the entire system or subsystem
  • Understands complex systems designs and interfaces with the ability to conceptualize and create test scenarios for the solution
  • Ability to deal with complex organizational issues, maintaining an enterprise/industry perspective, and make appropriate decisions/trade-offs as required
  • Procure or create test data required for testing
  • Set up the required test beds (hardware, software and network)
  • Create or assist in creating assigned test automation
  • Test software releases by executing assigned tests (manual and/ or automated)

About Hawaiian Airlines

Hawaiian has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Cond Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaii.

Now in its 90th year of continuous service, Hawaiian is Hawaiis biggest and longest-serving airline. Hawaiian offers non-stop service to Hawaii from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at Follow Hawaiians Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiians LinkedIn page.

For media inquiries, please visit Hawaiian Airlines online newsroom.

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