Get job as soon as 2 days (HURRY UP) ENROLL NOW or Call   +1 (804)-454-3215

Senior ServiceNow Systems Analyst

Job Id : 14408

Jobtitle : Senior ServiceNow Systems Analyst

Location : Boston, MA

Company Name : Vertex Pharmaceuticals

Industry : Information Technology

Salary : $52,000 - $115,000  PER YEAR

Job type : Fulltime

Posted on: 2020-06-19

Required Skills : Strong Communication, Interpersonal And Collaborative Skills,REST, JSON & SOAP And Working In A SAAS Environment,specifically JavaScript, Ajax, HTML, Angular & CSS

Benefits : No benefits are available

Job Description :




  • B.S. and 4+ years relevant work experience
  • 2+ years direct experience in supporting ServiceNow core modules
  • Lead additional module and feature implementations of ServiceNow solutions, including requirements gathering, process modeling and gap analysis/mitigation
  • Influence and consult with (pros, cons and risks) business partners on all key technical decisions during project delivery
  • Design ServiceNow integrations and work with ServiceNow, business partners and technical teams, including off-shore, for implementation
  • Stay current on new ServiceNow features/releases and unused module functionality to drive platform expansion and adoption
  • Work with Internal Controls, audit support teams, Quality and Testing and Validation teams as needed, to meet SOX/GxP regulatory/validation and change management requirements
  • Act as liaison to testing/validation team and Quality. Other GxP activities include: maintaining the configuration workbook, functional requirements document, data validation scripts and traceability for out of the box functionality
  • Provide guidance and oversight to the off-shore technical team on implementation projects, enhancements, production support and maintenance activities
  • Provide end user technical and functional support for the ServiceNow platform by working with a team of internal and external developers to ensure appropriate standards are adhered to
  • Research and apply available ServiceNow hotfixes, patches and upgrades while ensuring configurations and customizations function as expected. Work with business partners to plan timing, testing and communication of these activities
  • Perform day to day support, administration and maintenance of the ServiceNow Platform




  • Working knowledge of basic configurations such as Business Rules, Client Scripts, Script Includes, Access Controls, Notifications and Workflows
  • Experience with building custom applications
  • Knowledge of web-based development technologies, specifically JavaScript, Ajax, HTML, Angular & CSS
  • Experience working on Web Services integrations such as REST, JSON & SOAP and working in a SAAS Environment
  • Working & implementation experience with Service Portal
  • Functional knowledge of Project Management, Agile and SDLC Methodologies
  • Strong skills/experience with Incident Management, Change Management, Configuration Management, Service Request, Asset Management, Knowledge Management, Project & Demand Management
  • Strong communication, interpersonal and collaborative skills
  • Solid analytical and problem-solving abilities
  • Self-motivated




  • Pharmaceutical industry experience/working in a validated environment is a plus
  • Knowledge of or experience with IT Operations Management, Human Resources Service Delivery, Nuvolo Enterprise Asset Management and/or Security Operations products is a plus

Latest jobs for you

  • AWS Senior Software Engineer

    Bridgewater Associates Westport, CT

    Position Responsibilities The Amazon Web Services Senior Software Engineer will be ...

    View Job
  • Senior Full Stack Developer, AWS

    Technology Partners Saint Louis , Missouri

    Responsibilities & Duties: You will collaborate closely with the team to deliver on ...

    View Job
  • AWS Developer II

    nextgen global resources Dallas, TX

    Roles & Responsibilities Responsible for the design and development of medium to highly ...

    View Job
  • Python Developer

    EdgeLink Portland, OR

    Job Description: This opportunity is with a global not-for-profit that specializes in ...

    View Job
  • Full Stack Python Developer

    ConsultNet, LLC Bluffdale , UT

    Job Description: In the search for a Full Stack Python Developer. It is a prestigious co. ...

    View Job

Thanks For Your Feedback

We’re an equal opportunity provider.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. is not a Consulting Company/Training Company/H1B Sponsor.

Attach A Resume First