Helpshift bridges the disconnect between conventional customer service channels such as email and phone support and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshifts AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Xfinity Home, Microsoft, Tencent, Supercell and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly. At Helpshift youll have the opportunity to work with todays leading B2C brands as they begin their journey to provide the customer support experience that their customers want and need. Were looking for self-starters to join us in revolutionizing customer relations from our downtown San Francisco office. If youre passionate about providing white-glove level business-to-business technical support and excited to represent cutting edge mobile-first asynchronous messaging, Bots, and AI, were the team for you!About the Role
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