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Service Advisor TXM Quick Lube

Westbury Toyota – Westbury, NY

If you are passionate about the service side of the business and looking for an opportunity to move your career to the next level, Westbury Toyota is looking for a TXM Service Advisor to join our team! This is a salary position with a monthly commission.
What We Offer
  • Great Health and Dental Insurance
  • 401 k plan
  • 5 day work week
  • Paid vacation
  • Chance for advancement with a growing company
  • Strong management involvement
  • Customer tracking software
  • State of the art phone system
  • On-going factory training
Responsibilities
  • Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
  • Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
  • Ensures that required documentation is complete and is in compliance with regulations and standards
  • Attends all staff meetings, trainings, and educational classes as required
  • Performs other duties as assigned
  • Greets all customers entering the service area with a friendly, professional attitude, answering any questions and/or directing them to the appropriate person or location
  • Verifies customer appointments and all relevant customer information (name, VIN, tag number, mileage, etc.)
  • Arranges service or repair and sets expectations for cost and completion
  • Greets all customers in a warm, sincere, and helpful manner
Qualifications
  • Past Service Advisor Experience preferred
  • Strong past CSI scores
  • Experience with CDK
  • Must fully understand the sales process involved with advising service customers about how to properly repair and maintain their cars
  • Must be highly organized with excellent communication skills
  • Professional appearance and demeanor
  • Must have an excellent attendance record and a commitment to being on time
  • Must have a valid and clean NY state drivers license
  • Must be able to pass a drug test and a background check
  • Must have an outgoing personality (a people person )
  • Must demonstrate expertise in developing relationships and providing excellent CSI scores

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