Service Desk Analyst

Requirements:

• 2-3 years of experience with Active Directory, basic networking and Exchange and other Microsoft O365 applications.
• Experience with using and support Files sharing applications.
• Experience working in Service Desk environment with exposure to IT incident management software.
• Basic knowledge of User and Security groups in Active Directory management.
• An ITIL qualification is preferable but not essential.

Key Skills:

• Technical and system expertise.
• Computer skills.
• Customer support.
• Problem-solving and troubleshooting abilities.
• Communication.
• Time management.
• Teamwork and collaboration.