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Service Desk Analyst


Job ID : 32807

Location : New York Mills, NY

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $125,000 - $154,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Time Management, Teamwork, Collaboration.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Responsibilities:

  • Handle incoming tickets and provide second level support; document each call verifying customer information and including all troubleshooting steps.
  • Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards.
  • Escalate problems to appropriate individual/group.
  • Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
  • Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity.

Key Skills:

  • Technical and system expertise.
  • Computer skills.
  • Customer support.
  • Problem-solving and troubleshooting abilities.
  • Communication.
  • Time management.
  • Teamwork and collaboration.

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