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Service Desk Analyst


Job ID : 31414

Location : Pierre, SD

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $165,000 - $175,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Time Management. Teamwork, Collaboration.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Responsibilities:

  • Provide first level technical assistance via phone and electronically.
  • Support the company’s content management and file sharing application.
  • Assign and maintain user access to the file sharing application.
  • Initiate and complete onboarding and offboarding activities for all new hires and exits.
  • Provide training on functionalities and capabilities of the File sharing application.
  • Identify potential issues and Troubleshoot application related issues.
  • Identify and escalate situations requiring urgent attention.
  • Follow up with end users to provide status updates as per Service Level guidelines.

Key Skills:

  • Technical and system expertise (networking, active directory.
  • Computer skills.
  • Customer support.
  • Problem-solving and troubleshooting abilities.
  • Communication.
  • Time management.
  • Teamwork and collaboration.

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