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Job Id : 14553

Jobtitle : ServiceNow

Location : Appleton, WI

Company Name : W3Global

Industry : Information Technology

Salary : $72,000 - $195,000  PER YEAR

Job type : Fulltime

Posted on: 2020-06-24

Required Skills : Excellent Written And Verbal Communication Skills,ServiceNow Modules Incident, Problem, Change, Knowledge, Service Catalog, Service Portal, CMDB

Benefits : No benefits are available

Job Description :


Responsibility :


  • The ServiceNow System Administrator has strong technical ability and excellent communication skills in order to successfully provide services and support for the ServiceNow platform.
  • Individual will be a key member on the Service Delivery Team and is responsible for maintaining the ServiceNow platform on a daily basis.
  • Activities Responsibilities Include Day to day management and triage of teams work queues (e.g.incidents, enhancement requests, access requests, questions, etc.) Troubleshooting and resolving issues within the ServiceNow platform Build service requests using workflows including requests, request items, and tasks.
  • Create, update, publish reports and dashboards within the ServiceNow platform to visualize KPI metrics Configure Service Catalog, Incident, Service Portal, Problem, Change, and Knowledge Base modules.
  • Maintaining integrations between the ServiceNow platform and external systems Monitors and manage platform clones, patching and upgrades Manages Instance Security, UserGroup AccessAccess Control Lists Create and maintain internal technical documentation, manuals, policies, and processes.
  • Develop maintain documentation related to the ServiceNow platform Assist with researching and recommending automated approaches for system administration tasks.


Additional Skills :


  • Experience working within an agile methodology leveraging the ServiceNow platform Able to appropriately assess and communicate risks, benefits, and alternatives
  • Excellent written and verbal communication skills with the ability to communicate technical information to a non-technical audience Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control Problem solving and critical thinking mindset
  • Requirements ServiceNow Administrator Certification, - Advanced Administrator Certification Preferred
  • 2+ years of experience as a ServiceNow System Administrator in a large organization
  • 2-4 years of experience in configuring or implementing ServiceNow modules Incident, Problem, Change, Knowledge, Service Catalog, Service Portal, CMDB
  • 1+ year experience as a ServiceNow Developer Certification a plus.

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