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Job Id : 13551

Jobtitle : ServiceNOW PM

Location : Gaithersburg, MD

Company Name : RCM Technologies (USA), Inc.

Industry : Information Technology

Salary : $65,000 - $120,000  PER YEAR

Job type : Fulltime

Posted on: 2020-05-07

Required Skills : Presentation And Requirements Elicitation Skills,Strong Communication Skills,Critical Thinking And Problem Solving

Benefits : No benefits are available

Job Description :


  • The candidate will be able to adapt to client needs, and to continuously elaborate on the enterprise ServiceNow roadmap, that delivers core capabilities and expanded features as time progresses. 
  • The Project Manager will collaborate with a diverse workforce within a matrix environment and be able to communicate effectively in obtaining and synthesizing requirements from external stakeholders, while working with the team to implement ServiceNow.
  • The candidate will have hands on development expertise in ServiceNow and manage resources, budget, schedule, customer engagement, and ensure high end-user satisfaction.
  • Additionally, the candidate must possess strong creative, communication, and collaboration skills.


Basic Qualifications :


  • Bachelor's degree and 8+ years in information technology with at least five years in a project management role, PMP, PMI Preferred
  • Manage budgets, schedule, and resources
  • Experience managing enterprise migration to ServiceNow from legacy on-premises solution
  • Provide subject matter expertise for ServiceNow for the enterprise.
  • Lead and facilitate requirements discussions with internal and external stakeholders and third-party contributors.
  • Familiarity with organizational change management including end user training
  • Experience creating and implementing plans per project goals and objectives
  • Demonstrates a high degree of customer service and team work
  • Ability to manage multiple projects simultaneously
  • Working knowledge of project management concepts as defined by PMI
  • Knowledge of Agile/Scrum concepts
  • Knowledge of ITIL concepts
  • Experience working in a highly matrixed organization


Desired skills :


  • PMP certified
  • Experience with other ITSM platforms, including Remedy
  • ServiceNow Certified Application Developer Certification
  • ServiceNow Certified Implementation Specialist Certification
  • ITIL v3 Foundations Certification
  • Presentation and requirements elicitation skills
  • Attention to Detail - is thorough when performing work and conscientious about attending to detail.
  • Customer Service works well with clients and other vendors in achieving mission success and is committed to providing quality products and services.
  • Strong Communication Skills be able to expresses key ideas and obtain tangible feedback from cross-functional team members and stakeholders.
  • Critical Thinking and Problem Solving

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