ServiceNow Senior Implementation Specialist

Accenture – Miami, FL

Accenture Technology ServiceNow Practice ServiceNow Implementation Specialist Manager Location: Negotiable Travel up to 75% Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions-underpinned by the world’s largest delivery network-Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Accenture’s ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Job Description Within the ServiceNow group, the implementation specialist Manager is needed to be responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. Key Responsibilities

  • Lead all technical aspects of project delivery and solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components (SSO, LDAP, etc.)
  • Interface with ServiceNow technical teams such as cloud infrastructure to successfully set up the SaaS platform.
  • Be a key member of the overall implementation project team.
  • Prepare all client facing and internal deliverables that are technology related.
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
  • These professionals are designers and ambassadors. Insatiable curiosity ensures they feel at home on the cutting edge. They are known as experts internally and externally. They bring emerging ideas to life by shaping Accenture and client strategy through trusted advisor relationships. Using deep technical expertise, business acumen and fluid communication skills, they translate the possible into reality. Basic Qualifications:
  • 75% Travel Required
  • BS/BA IT, Computer Science, or equiv./related experience
  • 4+ Years Experience with ServiceNow Implementations and a record of at least 10 successful Phase-1 Deployments as lead
  • 4+ Years Advanced experience in JavaScript or related application development
  • 4+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog
  • Preferred Qualifications
  • Jelly a plus i.e., UI Macros / UI Page development
  • Content Management System / Portal Development
  • Advanced Skills with ServiceNow Development APIs
  • Web Service Integration experience
  • LDAP Integration experience
  • Single Sign-on configuration and administration
  • RDBMS/SQL Experience - in establishing integrations through JDBC and the MID Server
  • Business Process Management/Automation
  • Experienced and Comfortable Presenting to large Audiences
  • Advanced Application Experience: Orchestration, Discovery + CMDB, Asset Management, PPM Suite
  • Discovery, Orchestration, ServiceMapping, Event Management a Plus
  • SecOps and GRC a Plus
  • Certifications
  • ITIL Foundation Certified i.e., ITIL V1, ITIL V2, ITIL V3
  • ServiceNow System Administration Certified
  • ServiceNow Implementation Specialist Certified
  • ServiceNow Developer Certified
  • ATP Trainer Certified a Plus
  • We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Equal Employment Opportunity All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.

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