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Software Support Analyst


Job ID : 15366

Job Title : Software Support Analyst

Location : Cambridge, MA

Company Name : Prudent Technologies And Consulting,

Industry : Information Technology

Salary : $49,000 - $54,000  per year

Job Type : Contractor

Posted on: 2020-09-02


Required Skills : Microsoft Office, Test Scripts, LabX Data Migration, LabX Development Support

Benefits : No benefits are available


Job Description

  • Provide Application Support for LabX, including performing upgrades and data migration

Essential Duties and Responsibilities include:

  • Act as Technical Lead on a laboratory upgrade project, with a specific focus on LabX (Mettler-Toledo)
  • Provide administration, deployment, and client-side support of LabX
  • Provides application and domain expertise to develop solutions to meet requirements
  • Provides technical support of customer laboratory IT systems integrated with Lab X
  • Assist systems users with defining, authoring and documenting system use in user, admin, and maintenance SOPs
  • Take ownership of related tasks, work under minimal supervision, and utilize industry experience to make tactical decisions
  • Implement client-defined standard computing platform and security policies
  • Execute validation test scripts
  • Identify and implement enhancements, upgrades and/or solutions to improve the overall support of the lab computing environment
  • Provides feedback and suggestions to the client for future improvements

Knowledge and Skills:

  • Mettler LabX deployment and method development and experience (end to end)
  • Lab experience with pH meters, balances, titrators, refractometers, melting point, and density meters
  • 2+ years' experience with LabX method development and data migration
  • Experience executing test scripts is a plus
  • Proficiency with Microsoft Office

Education and Experience:

  • Bachelors in Science in Computer Science, Life Science or equivalent industry experience
  • 5+ years of experience providing technical support of customer laboratory IT systems

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