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Software Support Analyst

Job Id : 5509

Jobtitle : Software Support Analyst

Location : Little Rock, AR

Company Name : Arkansas Government Job

Industry : Information Technology

Salary : $32,000 - $75,000  YEAR

Job type : Fulltime

Posted on: 2019-10-12

Required Skills : Statistical Analysis Software (SAS), Scripting, Analytical Skill, Problem Solving Skill

Benefits : No benefits are available

Summary The Software Support Analyst is responsible for developing and implementing applications programs/systems, writing maintenance and enhancement programs, and providing technical assistance to staff. This position is governed by state and federal laws and agency policy.

Typical Functions

  • Designs system by developing general design and system flow charts, formatting screens and reports, establishing data base requirements and file structures, and writing detailed program specifications.
  • Codes, tests, debugs, and documents programs, and implements programs/systems.
  • Participates in evaluating user requests to determine project feasibility and impact on current systems.
  • Writes test scripts, test files, and runs programs to determine if user needs are met. Writes documentation and runs books to assure consistent system usage.
  • Provides technical assistance and/or training to peers, other departmental personnel, and users concerning system usage and development. Researches problems and corrects system errors.
  • Performs other duties as assigned.


Knowledge, Abilities, and Skills

  • Knowledge of current computer languages and their respective programming techniques.
  • Knowledge of applicable data processing technical standards, documentation procedures, and testing/debugging techniques.
  • Ability to think through a logical sequence of necessary events, in terms of computer language, to produce a desired end product.
  • Ability to devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
  • Ability to develop, implement, maintain, and enhance diverse programs.
  • Ability to prepare project plans and program test scripts.

Minimum Education and/or Experience The formal education equivalent of a bachelor's degree in computer science, mathematics, or a related field; plus two years of experience in programming and/or system analysis. OR Completion of technical training in software, data processing, or a related field acquired from a vocational, military, or industrial setting; plus two years of experience in programming and/or systems analysis. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.

Preferred Qualifications

  • Masters degree in Statistics, Mathematics and/or Computer Science.
  • The ability to develop programs using Statistical Analysis Software (SAS) and/or other statistical software programs.
  • Some travel, both in and out of state required.


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