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Specialist, Account Development

Chanel – New York, NY



Partner with Manager and Marketing to create retailer specific strategies that support corporate objective.

Partner with Manager to u nderstand retailer media approach and plan spend accordingly (Digital, Print, Scent, TV)

Plan seasonal exposures by brand by month with understanding of changes in catalog dates and circulations that effect scent as well as print within the assigned budget.

Review CHANEL digital guidelines specific to each retailer to negotiate exposures accordingly with retailer digital team. (social media dedicated emails landing page features)

Partner with manager on creative approval of print & digital advertising to ensure assets are delivered and reviewed by necessary parties within the given timeline

Manage participation for account specific initiatives and programs

Coordinate catalog, digital & in store events for key moments

Manage dot com sample offerings to coincide with in store focus events


Monitor retail sales targets with tailored reporting with given matrix.

Report findings to Corporate/ Field/ Retailer

Track retailer specific strategies by door by region to understand sales achievement

Holiday outpost set ups ( inpost / outpost/ dual exposures)

Limited product distribution

Retailer focus doors/ tests

Review market share & ranks for opportunities and liabilities

Run market share reports quarterly to better understand shifts in business.

Gather retailer by door ranks when available, tracking against prior seasons

Define metrics of success for account

Determine measures with buying office based on years past or competing brands to align on sales results that will prove efforts successful (events, advertising etc)


Partner with manager to lead corporate discussions with retailer and our design/creative team to ensure proper appearance for in-store for events, outposts, case line, installations etc.

Negotiate and communicate outposts/ inposts .

Coordinate with Regionals to align on door requests for added exposure with outposts or inposts for the given key moment.

Review & Negotiate with buying teams as well as retailer visual teams to secure the best doors & locations.

Oversee creative discussions for set ups to be approved by both parties.

Assist with corporate Space & Location negotiations.

Communicate seasonal CHANEL direction to buying team to share guidelines with store teams.

Manage any drastic disconnects that need corporate intervention for resolution.

Serve as the link between retailer and CHANEL design team throughout CapEx discussions, inclusive of new installations and incase enhancements.

Manage timelines and approval process


Provide account strategies and results to the field sales team.

Compile seasonal advertising, launch timing & promotional events in a field friendly format to support the planning process of store teams for each retailer.

Update field team as any changes in programs occur both CHANEL & Retailer driven.

Manage corporate staffing terms Fragrance & Beauty.

Review seasonal staffing levels provided by retailer & communicate with field any changes.

Compile concerns & requests from field to negotiate changes from retailer

Track co-op in store support programs to determine ROI suggest store changes and flex hours accordingly

Communicate timelines & by door detail for account programs

Recap new key skus and supporting collateral items by door to share with the field.

Compile timelines for shipment ETA for stock, collateral, as well as visual assets so field team is aware of when and what newness is arriving in store.

Weekly updates to the field on business shifts specific to each retailer so teams can compare regional trends and react accordingly


  • Minimum 3 years experience as a Key Account Coordinator, Assistant Buyer or Assistant Planner
  • Motivated, collaborative and committed to providing outstanding customer service.
  • Strategic thinker with the ability to set into motion and clearly communicate new opportunities to grow and protect the business
  • Influencing & Negotiation: Can present ideas and directions that lead others to action
  • Understands industry standards as well as retailer needs.
  • Ability to work cross functionally to build actionable strategies.
  • Bachelor s degree in Merchandising, Marketing, Finance or related field preferred
  • Experience supporting a high sales volume category (high SKU count, heavy seasonality, high revenue ($20M+)) preferred
  • Demonstrated understanding of retail and the service environment of CHANEL required
  • Proficiency in MS Office suite required
  • Clear and effective written and verbal communication and strong interpersonal skills required

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