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Job ID : 32035

Location : Austin, TX

Company Name : Teamsoft LLC

Job Type : Full-Time

Industry : Computer/Software

Salary : $65,000 - $70,000  per year

No. of Positions : 2-4


Required Skills : Good Communication Skills

Benefits : No benefits are available


Job Description :

Responsibilities

  • Monitoring critical applications using application monitoring tools ServiceNow, SolarWinds, AppDynamics, Dynatrace, Splunk, Splunk ITSI and others
  • Identification of alert threshold violations, proactive event identification, and execution of SOP-driven reporting, response, and resolution actions
  • Experience in the study of applications and the consumption of system resources and be able to detect application problems such as threshold violations
  • Monitors enterprise-wide application performance and reports on application behavior analytics.
  • Conduct smart triage by identifying, diagnosing and providing pro-active resolution of application performance problems
  • Monitors high value Business-centric transactions and manages response actions
  • Identifies the functional domain in which problems reside (Server Utilization, network Saturation, Application Tuning)
  • Detects change of state conditions that have significance for management of Configuration Items (CIs) and IT services
  • Ensures all events are communicated IAW SOP and/or takes further corrective action with the application owner
  • Participates in all Major Incident Management and Root Cause Analysis calls and provides expert troubleshooting support as needed
  • Escalate as per criticality matrix definitions

Qualifications

  • Must be able to troubleshoot problems and issues identified by customers and implement corrective actions quickly
  • Provide problem identification, diagnosis and resolution of system issues
  • Exceptional written and verbal communications skills
  • Must have Operational experience with Service Now, Solar Winds, Splunk, AppDynamics, and Aternity IT monitoring toolsets
  • Experienced monitoring application performance in a command center
  • Operational experience performing as a member of an operations/command center tasked with the monitoring of applications across an entire IT enterprise
  • Experience working shiftwork
  • Experience participating in Major Incident Management and Root Cause Analysis

 

Education:

  • Bachelor’s degree in operations research, mathematics, computer science, cost accounting or related scientific or technical discipline and 5+ years’ work experience
  • Eight (8) years of additional relevant experience may be substituted for education (13 years total)

 

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