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Sr. Business Analyst, ServiceNow

Job Id : 14325

Jobtitle : Sr. Business Analyst, ServiceNow

Location : Tempe, AZ

Company Name : Insight Enterprises

Industry : Information Technology

Salary : $20,000 - $110,000  PER YEAR

Job type : Fulltime

Posted on: 2020-06-17

Required Skills : Excellent Organizational Skills With The Ability To Multi-task And Prioritize In A Dynamic Work Environment,Strong Leadership And Management Skills

Benefits : No benefits are available

Job Description :


  • Insight is looking for a high-energy Senior Business Analyst to lead collaborations with customer stakeholders to define ServiceNow development stories business based on desired outcomes.
  • This is a billable consulting role working directly with external customer stakeholders, the global ServiceNow development team, service delivery process owners, and key business leaders across all divisions.


Key Duties :


  • Lead and facilitate requirements gathering and refinement meetings with business and technical stakeholders.
  • Document user stories and acceptance criteria in a concise and development-ready manner.
  • Keep the development backlog "groomed" and with enough actionable detail to keep development team at peak utilization.
  • Perform process gap analysis and create the Should process documentation
  • Assist with preparation of user documentation and feature training as necessary.
  • Assist with development of test scripts and coordinate test efforts for post-sprint testing, UAT, regression testing, etc.
  • Meet regularly with the Scrum team responsible for Service-Now development

Qualifications :



  • Outstanding presentation and interpersonal skills, including the ability to interact effectively with senior management and create constructive relationships across various organizational teams.
  • Exceptional analytical, conceptual, and problem-solving abilities
  • 5+ years of experience as a Business Analyst writing user stories, constructing process flows and partnering with both business and IT stakeholders
  • 3+ years of ServiceNow experience with implementing new modules, customizing applications, creating workflows, integrations or custom apps.
  • Talent for translating conceptual user requirements into detailed functional requirements in a clean and concise manner that are easily comprehensible to developers.
  • Successful track record in working in a global, multi-client environment
  • Fluency with Agile methodologies for software development. Scrum Master or Product Owner certifications are a plus.
  • Excellent organizational skills with the ability to multi-task and prioritize in a dynamic work environment
  • Strong leadership and management skills

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