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Sr. Business Systems Analyst

Job ID : 14086

Job Title : Sr. Business Systems Analyst

Location : Atlanta, GA

Company Name : Elastic

Industry : Information Technology

Salary : $37,000 - $100,000  per year

Job Type : Fulltime

Posted on: 2020-06-09

Required Skills : SaaS Or IaaS Product Management, Subscription Billing, QTC, Billing And Invoicing,

Benefits : No benefits are available

Job Description :


Responsibility :


  • Bring a design-centered approach to your partnerships with product, marketing, sales, pricing, deal desk, and finance to optimize the SaaS customer lifecycle in various systems of our technology stack through defining enhancements, plans for maintenance, and sprint planning.You document processes, procedures, and design as it relates to these GTM processes and the overall system architecture.
  • You proactively identify and triage where these things could improve and keep us moving forward.
  • Maintain a holistic view of all business system processes and users, to understand functional impacts with regard to configuration, process, workflow and reporting.
  • Experience in creating/updating system documentation including configuration changes, data mapping requirements, functional designs, test cases and enablement plans as needed for the engagement.
  • Validate software quality and conformance to specifications and business requirements through unit-functional testing; and assist in troubleshooting to identify the root cause of defects in the system.Work with Product Managers, Product Development, Integration Developers and CRM and ERP Application Development teams to scope work and produce estimates.
  • Collaborate closely with architects and other BSA resources to define and implement effective and efficient solutions to business challenges and opportunities.You are comfortable in a distributed, diverse environment, and are able to work remotely and independently.
  • You prioritize your own tasks and collaborate with others to ensure that work is done in a timely manner, with a sharp eye for quality and scale.You like change, and can adapt to the changing priorities of the business.
  • You see yourself as a life-long learner and proactively develop new skills.Assist with system configuration and user setup as needed.
  • You may help set up fields, workflows, roles/permissions, page layouts, custom objects, custom record types, reports, and dashboards.

Technical Skills :



  • 6+ years experience Salesforce BSA and Design experiences withing a SaaS or IaaS companyProficiency in one or more of the following areas:
  • SaaS or IaaS Product Management, Subscription Billing, QTC, Billing and Invoicing.
  • Experience with Salesforce CPQ (Steelbrick) and boundary ERP systems (Netsuite).
  • Experience designing and supporting large scale, technically complex solutions between Transactional Applications, Salesforce, ERP and associated ecosystem applications.
  • Deep understanding of software testing with knowledge on building test plans and executing them in unit, functional and user acceptance test cycles.
  • familiarity with the cloud infrastructure space (AWS, GCP, Azure, etc) and/or experience configuring products that have multiple levers and drivers of their final price.


Functional Skills :



  • Fluency in the subscription lifecycle for a SaaS product.
  • You consider yourself a lead-to-cash pro.Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships
  • You have the desire to learn and apply new technologies Understanding of multi-channel, multi-term, multi-payment offerings, particularly in a SaaS context.
  • You have good interpersonal skills Deep experience and expertise translating business requirements and processes into low friction automation and high impact systems
  • Passion for exceptional documentation including diagrams, standards, and project papersMust be able to explain complex systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge using oral, written and visual presentations

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